
Service Desk Analyst-L1 Cantonese
3 days ago
URGENT Service Desk Analyst- L1 Cantonese Speaker
We are urgently looking for Service Desk Analyst-L1 Cantonese-Onsite Quezon City
Responsibilities:
· Respond to and resolve incoming service requests via phone, email, or chat in
Cantonese and English
· Provide first-level technical support for hardware, software, application, and
network-related issues
· Record and manage service tickets using the organization's ticketing system,
ensuring accurate and timely documentation
· Escalate more complex issues to Level 2/3 support or relevant teams when
Required
· Adhere to standard operating procedures and service level agreements (SLAs).
· Contribute to the maintenance and development of knowledge base articles
· Perform regular follow-ups to ensure ticket resolution and user satisfaction.
· Maintain a high level of professionalism, empathy, and communication with all
users
Qualifications:
· Fluency in Cantonese (spoken and written) is mandatory.
· Strong communication skills in English
· Minimum of 1 year experience in an IT Service Desk or technical support role
Preferred
· Basic knowledge of: Windows operating systems, Microsoft Office suite, General IT troubleshooting techniques
· Familiarity with ITIL framework or ITSM practices is an advantage
· Strong problem-solving, organizational, and multitasking skills
· Willing to work in a shifting schedule and/or on-call rotation as required.
Budget: Open
If you have relevant experience, send your CV's to
Job Type: Full-time
Pay: Php50, Php150,000.00 per month
Benefits:
- Flexible schedule
- Work from home
Work Location: In person
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