Service Desk Analyst-L1 Cantonese

4 days ago

Quezon City, National Capital Region, Philippines ZeroDayGroup Full time ₱500,000 - ₱1,500,000 per year

URGENT Service Desk Analyst- L1 Cantonese Speaker

We are urgently looking for Service Desk Analyst-L1 Cantonese-Onsite Quezon City

Responsibilities:

· Respond to and resolve incoming service requests via phone, email, or chat in

Cantonese and English

· Provide first-level technical support for hardware, software, application, and

network-related issues

· Record and manage service tickets using the organization's ticketing system,

ensuring accurate and timely documentation

· Escalate more complex issues to Level 2/3 support or relevant teams when

Required

· Adhere to standard operating procedures and service level agreements (SLAs).

· Contribute to the maintenance and development of knowledge base articles

· Perform regular follow-ups to ensure ticket resolution and user satisfaction.

· Maintain a high level of professionalism, empathy, and communication with all

users

Qualifications:

· Fluency in Cantonese (spoken and written) is mandatory.

· Strong communication skills in English

· Minimum of 1 year experience in an IT Service Desk or technical support role

Preferred

· Basic knowledge of: Windows operating systems, Microsoft Office suite, General IT troubleshooting techniques

· Familiarity with ITIL framework or ITSM practices is an advantage

· Strong problem-solving, organizational, and multitasking skills

· Willing to work in a shifting schedule and/or on-call rotation as required.

Budget: Open

If you have relevant experience, send your CV's to

Job Type: Full-time

Pay: Php50, Php150,000.00 per month

Benefits:

  • Flexible schedule
  • Work from home

Work Location: In person

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