Service Desk Analyst

5 hours ago

Quezon City, National Capital Region, Philippines PeoplePlusTech Inc. Full time $104,000 - $130,878 per year

JOB TITLE:

Service Desk Analyst – L1 (Cantonese Speaker)

LOCATION:

Quezon City, Philippines

WORK HOURS:

Shifting

Summary

We are looking for a dedicated and customer-oriented
L1 Service Desk Analyst
who is fluent in
Cantonese
to join our IT support team. In this role, you will serve as the first point of contact for users requiring technical assistance. You will deliver prompt and efficient support in both
Cantonese and English
, ensuring a high level of service and user satisfaction.

Responsibilities

  • Respond to and resolve incoming service requests via phone, email, or chat in Cantonese and English.
  • Provide first-level technical support for hardware, software, application, and network-related issues.
  • Record and manage service tickets using the organization's ticketing system, ensuring accurate and timely documentation.
  • Escalate more complex issues to Level 2/3 support or relevant teams when required.
  • Adhere to standard operating procedures and service level agreements (SLAs).
  • Contribute to the maintenance and development of knowledge base articles.
  • Perform regular follow-ups to ensure ticket resolution and user satisfaction.
  • Maintain a high level of professionalism, empathy, and communication with all users.

Qualifications

  • Fluency in Cantonese (spoken and written) is mandatory.
  • Strong communication skills in English.
  • Minimum of 1 year experience in an IT Service Desk or technical support role preferred.
  • Basic knowledge of:
  • Windows operating systems
  • Microsoft Office suite
  • General IT troubleshooting techniques
  • Familiarity with ITIL framework or ITSM practices is an advantage.
  • Strong problem-solving, organizational, and multitasking skills.
  • Willing to work in a shifting schedule and/or on-call rotation as required.

  • IT Service Desk Analyst

    4 hours ago

    Quezon City, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time ₱104,000 - ₱130,878 per year

    About Us:Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...

  • IT Service Desk Analyst

    2 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱36,000 - ₱384,000 per year

    URGENTLY HIRING FOR IT SERVICE DESK ANALYST in QUEZON CITY :))VIRTUAL PROCESS ONLY :) 2-3 interviews :)Position: IT Service Desk AnalystWork set up: OnsiteShift Schedule: Night shift/Shifting ScheduleStart date: ASAPSite: Eton Centris, Quezon CityOffer:-Earn as much as 30,000 to 38,000 basic plus 2,400 Allowance (conditions apply)-20% Night differential-HMO...

  • L1 Service Desk Analyst

    2 days ago

    Quezon City, National Capital Region, Philippines Aumtrend Full time ₱200,000 - ₱2,400,000 per year

    Role : L1 Service Desk Analyst (Cantonese Speaker)Company : One of the Global ClientLocation : Quezon CityExp : 1+ years relevant expShift : Shifting SchedulePermanent role & Direct hiring by the clientJob Description :Proficiency in Cantonese (spoken and written) is required.Strong communication skills in English.At least 1 year of experience in a service...

  • IT Service Desk

    4 weeks ago

    Quezon City, National Capital Region, Philippines Strategic Networks, Inc. Full time

    IT Service Desk (Taguig, Makati, Quezon City)IT Service Desk (Taguig, Makati, Quezon City)BackIT Service Desk (Taguig, Makati, Quezon City)Highlighted">Skills: Ticketing, Remote, Communication Skills, Technical SkillsQuezon City - National Capital Region (NCR)Posted on May 23, 2024Job DescriptionJob Description:- Act as a first point of contact (inbound and...

  • IT Service Desk

    2 days ago

    Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱38,000 - ₱42,000 per year

    IT Service Desk Hiring | Urgent Hiring | Virtual InterviewService Desk Analyst Responsibilities:Testing and analyzing IT system and software performance.Resolving incoming client and personnel IT queries remotely via chat, email and phone.Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.Avoiding service...

  • IT Service Desk Analyst

    2 days ago

    Makati City, National Capital Region, Philippines Divergence Hr Consulting Group Inc Full time $4,000 - $6,000 per year

    About the job IT Service Desk Analyst Job Summary: An IT Service Desk Analyst serves as the first point of contact for technical support within an organization, providing efficient and professional assistance to resolve IT-related issues. This role involves responding to and managing service requests, troubleshooting hardware, software, and network...

  • IT Service Desk Analyst

    2 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱26,000 - ₱33,000 per year

    Be responsible for primary user support and customer servicea. Respond to queries from all calls, portal, emails, chats from the clientb. Become familiar with each client and their respective applications/ processesc. Learn fundamental operations of commonly-used software, hardware and other equipmentd. Follow standard service desk operating procedures by...

  • IT Service Desk

    2 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱36,000 - ₱40,000 per year

    KINDLY READ THE FOLLOWING DETAILS BEFORE SENDING YOUR APPLICATIONTO QUALIFIED, MUST HAVE THE FF:- Not less than 1 year Service Desk International Experience- Must have BPO Experience- Previous salary is not more than the maximum offer- Expected salary must be aligned with the offer range- Must be residing/ accessible to Quezon City ( Max of 60-90 mins travel...

  • Service Desk Analyst-L1 Cantonese

    2 days ago

    Quezon City, National Capital Region, Philippines ZeroDayGroup Full time ₱50,000 - ₱150,000 per year

    URGENT Service Desk Analyst- L1 Cantonese SpeakerWe are urgently looking for Service Desk Analyst-L1 Cantonese-Onsite Quezon CityResponsibilities:· Respond to and resolve incoming service requests via phone, email, or chat inCantonese and English· Provide first-level technical support for hardware, software, application, andnetwork-related issues· Record...

  • it service desk analyst

    2 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱300,000 - ₱380,000 per year

    Position: IT Service Desk AnalystWork set up: OnsiteShift Schedule: Night shift/Shifting ScheduleStart date: ASAPSite: Eton Centris, Quezon CityOffer:-Earn as much as 30,000 to 38,000 SALARY PACKAGE (conditions apply)-20% Night differential-HMO Day 1-other benefits will be discussed upon Job OfferQualifications:-AT LEAST HS GRADUATE or SHS GRADUATE-MUST HAVE...