IT Service Desk

2 hours ago

Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱320,000 - ₱480,000 per year

IT Service Desk Hiring - Start Immediately - Apply now

Service Desk Analyst Responsibilities:

  • Testing and analyzing IT system and software performance.
  • Resolving incoming client and personnel IT queries remotely via chat, email and phone.
  • Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
  • Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
  • Preparing training manuals and FAQ materials for easy-access end-user guidance.
  • Documenting processes and maintaining service desk records.
  • Making recommendations to optimize IT performance and to prevent future problems.
  • Collaborating with internal departments to ensure that IT needs are met.
  • Keeping informed of advancements in IT.

Qualifications

  • High School Graduate with at least 3 years IT Service Desk experience
  • Has experience with ServiceNow and Active Directory
  • Good communications skills
  • Amenable to START ASAP
  • Amenable to WORK ONSITE in Eton Centris, QC.

Offers:

  • Up to 40,000 Salary Package
  • 25,000 Signing Bonus
  • 20% Night Differential
  • HMO Day 1 & Life Insurance
  • Performance-based incentives
  • OT Pay
  • 13th Month Pay

This is an urgent position hiring, for immediate assistance on this opportunity kindly message me in viber - or send an email through use "ITSD Application" as subject.

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