Cisco L1- Service Desk

1 day ago

Makati City, National Capital Region, Philippines RCC Colab Solutions, Inc. Full time ₱400,000 - ₱600,000 per year

Role: Cisco L1- Service Desk - IT Infrastructure field support

Job Description:

  • Three to four (3-4) years' experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
  • Basic understanding of PC hardware setup and configuration.
  • Skilled in desk-side support and PC break/fix, including basic administration of Windows O/S and MAC OS.
  • Basic knowledge of Active Directory, Messaging, User Profile Administration, including Remote Troubleshooting, Installation, and Uninstallation of applications, etc., is a must.
  • Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups.
  • Knowledge of Microsoft-based operating systems with emphasis on Windows X (i.e. Win10, Win7)
  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptops & MacBooks, Desktop, MFD, Mobile & Tablets)
  • Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel, and MS PowerPoint.
  • Good written and oral communication skills with clients and management, as well as people skills.
  • Ability to work with deadlines and complete tasks on time.
  • MCP and ITIL certification would be desirable but not mandatory
  • Knowledge and experience of ticketing tools (ServiceNow / Remedy, etc.),

Non-Technical Qualifications:

  • Good Customer management skills,
  • Good at oral and written communication
  • Able to interact with and work with customers at different levels.
  • Self-driven and result-oriented.
  • Really passionate about work
  • Local language knowledge is preferred

Language (Any one of the following languages is mandatory):

  • Korean or Japanese, or Mandarin (Required)

Other Dispatch/Ad hoc Requirement:

  • Exp in handling desktop/network/firewall issues
  • Capable of installing and upgrading Operating Systems
  • Install patches
  • Software and Hardware Break Fix
  • Well-versed network engineer (Good to have CCNA or above certification)
  • Basics of Wi-Fi
  • Basics of networks, LAN, WAN, Switch and Router Configuration
  • Install and administer MS Office
  • Business English with local language

Standard Tools Engineers need to Carry while going to the site:

  • Fully charged laptop with Windows 8 or 10 operating system and admin rights
  • Cisco Console cable (DB9 – RJ45 or USB RJ45). In case of a USB converter used, make sure drivers are properly installed

  • The laptop should have the following programs/software installed

  • Putty

  • TeamViewer
  • TFTP server
  • Screwdriver Set
  • Internet Data Card
  • TECH must have a console cable and a laptop and can console it into the CISCO Router and use WEBEX

  • Cisco L1 Service Desk

    5 days ago

    Makati City, National Capital Region, Philippines PRO INTEGRATE WORLD IT CONSULTING INC. Full time ₱96,000 - ₱600,000 per year

    Cisco Technical Support L1 (Korean / Mandarin / Spanish)Location: Makati (Onsite)About the RoleWe are seeking a Level 1 Cisco Technical Support Engineer proficient in Korean, Mandarin, or Spanish to provide IT infrastructure field support. The role involves hands-on troubleshooting of hardware, software, and network systems, ensuring high-quality technical...

  • L1 Service Desk Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines Aumtrend Full time ₱200,000 - ₱2,400,000 per year

    Role : L1 Service Desk Analyst (Cantonese Speaker)Company : One of the Global ClientLocation : Quezon CityExp : 1+ years relevant expShift : Shifting SchedulePermanent role & Direct hiring by the clientJob Description :Proficiency in Cantonese (spoken and written) is required.Strong communication skills in English.At least 1 year of experience in a service...

  • Service Desk Analyst-L1 Cantonese

    2 weeks ago

    Quezon City, National Capital Region, Philippines ZeroDayGroup Full time ₱500,000 - ₱1,500,000 per year

    URGENT Service Desk Analyst- L1 Cantonese SpeakerWe are urgently looking for Service Desk Analyst-L1 Cantonese-Onsite Quezon CityResponsibilities:· Respond to and resolve incoming service requests via phone, email, or chat inCantonese and English· Provide first-level technical support for hardware, software, application, andnetwork-related issues· Record...

  • Service Desk Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines PeoplePlusTech Inc. Full time ₱200,000 - ₱400,000 per year

    JOB TITLE:Service Desk Analyst – L1 (Cantonese Speaker)LOCATION:Quezon City, PhilippinesWORK HOURS:ShiftingSummaryWe are looking for a dedicated and customer-orientedL1 Service Desk Analystwho is fluent inCantoneseto join our IT support team. In this role, you will serve as the first point of contact for users requiring technical assistance. You will...

  • Service Desk Analyst

    3 days ago

    Makati City, National Capital Region, Philippines ESPIRE INFOLABS PTY. LTD Full time ₱150,000 - ₱200,000 per year

    Relevant experience in L1 Service Desk Analyst with a strong customer interaction experienceGood troubleshooting skillsExposure to Active Directory, DNS, DHCP, and VPNWilling to work in a 24x7 environment and provide weekend coverage, if needed.Ability to multitask in a fast-paced environment.Excellent ability to learn and articulate technical...

  • Service Desk Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines OSI Digital Full time ₱900,000 - ₱1,200,000 per year

    OSI Digital is looking for service desk engineers having technical and operational skills in service desk management to support systems, operational excellence while focusing on business user experience.This position will have an opportunity to grow to the next level as Lead / ServiceDesk Manager or IT Operations manager based on your experience, skillset,...

  • Technical Support Engineer

    5 days ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱1,200,000 - ₱2,400,000 per year

    Responsible for:Supporting the team to ensure that escalated tickets from the L1 Service Desk are resolved without the need for developer engagement. This role will support the deployment of new stores equipment remotely, completing configuration of hardware and assisting onsite installers over the phone to ensure hardware is installed and configured...

  • Mandarin Service Desk Engineer

    5 days ago

    Makati City, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time ₱300,000 - ₱600,000 per year

    YOUR ROLECEVA's first point of contact for IT related service requests, incidents, follow up and escalations in Mandarin.Associate Support Engineer will provide customer service, IT support (basic troubleshooting) and account management (creation, modification and termination) to CEVA Global employees.The Global IT Service Desk will operate 24x7 including...

  • IT Service Desk L2 Support

    2 weeks ago

    Quezon City, National Capital Region, Philippines Global Back Office Solutions Pty Ltd Full time ₱450,000 - ₱900,000 per year

    What we can offerCompetitive salary and allowancesHMO on first day (with free 1 dependent)Dayshift and weekends offWho we areGlobal Back Office Solutions is our offshore outsourcing company based in Eastwood, Quezon City we work closely with our Australian based parent company that provides Accounting, Bookkeeping, Financial Planning, Lending & Legal...

  • IT Infrastructure field

    3 days ago

    Makati City, National Capital Region, Philippines EIL Global Full time ₱800,000 - ₱1,200,000 per year

    Experience: 3+ YrsLocation: 1634 Taguig Metro ManilaMode: Full time contract long termRole: Service Desk - IT Infrastructure field supportCisco L1 Customized JD:Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without...