Cisco L1- Service Desk

2 days ago

Makati City, National Capital Region, Philippines RCC Colab Solutions, Inc. Full time ₱400,000 - ₱600,000 per year

Role: Cisco L1- Service Desk - IT Infrastructure field support

Job Description:

  • Three to four (3-4) years' experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
  • Basic understanding of PC hardware setup and configuration.
  • Skilled in desk-side support and PC break/fix, including basic administration of Windows O/S and MAC OS.
  • Basic knowledge of Active Directory, Messaging, User Profile Administration, including Remote Troubleshooting, Installation, and Uninstallation of applications, etc., is a must.
  • Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups.
  • Knowledge of Microsoft-based operating systems with emphasis on Windows X (i.e. Win10, Win7)
  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptops & MacBooks, Desktop, MFD, Mobile & Tablets)
  • Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel, and MS PowerPoint.
  • Good written and oral communication skills with clients and management, as well as people skills.
  • Ability to work with deadlines and complete tasks on time.
  • MCP and ITIL certification would be desirable but not mandatory
  • Knowledge and experience of ticketing tools (ServiceNow / Remedy, etc.),

Non-Technical Qualifications:

  • Good Customer management skills,
  • Good at oral and written communication
  • Able to interact with and work with customers at different levels.
  • Self-driven and result-oriented.
  • Really passionate about work
  • Local language knowledge is preferred

Language (Any one of the following languages is mandatory):

  • Korean or Japanese, or Mandarin (Required)

Other Dispatch/Ad hoc Requirement:

  • Exp in handling desktop/network/firewall issues
  • Capable of installing and upgrading Operating Systems
  • Install patches
  • Software and Hardware Break Fix
  • Well-versed network engineer (Good to have CCNA or above certification)
  • Basics of Wi-Fi
  • Basics of networks, LAN, WAN, Switch and Router Configuration
  • Install and administer MS Office
  • Business English with local language

Standard Tools Engineers need to Carry while going to the site:

  • Fully charged laptop with Windows 8 or 10 operating system and admin rights
  • Cisco Console cable (DB9 – RJ45 or USB RJ45). In case of a USB converter used, make sure drivers are properly installed

  • The laptop should have the following programs/software installed

  • Putty

  • TeamViewer
  • TFTP server
  • Screwdriver Set
  • Internet Data Card
  • TECH must have a console cable and a laptop and can console it into the CISCO Router and use WEBEX

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