IT Service Desk Analyst

3 days ago

Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱312,000 - ₱396,000 per year

Be responsible for primary user support and customer service

a. Respond to queries from all calls, portal, emails, chats from the client

b. Become familiar with each client and their respective applications/ processes

c. Learn fundamental operations of commonly-used software, hardware and other equipment

d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software

e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits

f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

Job Title: IT Service Desk Analyst

Work set up: On-site

Shift Schedule: Night shift/Shifting Schedule

Start date: ASAP

Site: Eton Centris, Quezon City

Offer:

  • Earn as much as 31,000 basic salary
  • plus 2,400 Allowance
  • 20% Night differential
  • HMO Day 1
  • other benefits will be discussed upon Job Offer

Qualifications:

  • Minimum of 1 year total experience as ITSD in BPO. (Non-negotiable)
  • Must have handled international accounts only; local BPO experience is not accepted.
  • Hands-on experience with ServiceNow (SNOW) and Active Directory (AD). Must have experienced handling software and hardware issues.
  • Demonstrates good to excellent communication skills.
  • No to short stints – Hopper (Potential Attrition)

If you are interested, please send the following details on my VIBER or just send your resume for faster process.

Complete Name :

Contact Number:

Birthdate:

Email Address:

Current Address:

Highest Educational Attainment:

Total ITSD Experience in BPO:

Current Salary:

Expected Salary:

Amenability to Start:

Can work onsite(y/n):

Thank you and looking forward to your application :))

Job Type: Full-time

Pay: Php26, Php33,000.00 per month

Benefits:

  • Paid training

Work Location: In person

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