Debt Collections Officer/Admin Support

We're Hiring: Debt Collections Officer/Admin Support

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered

We are currently on the lookout for Debt Collections Officer/Admin Support to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant

Role: Debt Collections Officer/Admin Support

Work Arrangement: Work from Office

Location: Philippines - Ortigas

Schedule: Morning shift

Job Description:

The Debt Collections Officer/Administrative Support role supports the operational workflow of the company by assisting Account Managers with debt collection, pre-legal tasks, administrative duties, data management, and basic skip tracing. This role ensures timely and accurate execution of client instructions while maintaining compliance with internal policies, industry codes, and relevant legislation.

Key Responsibilities:

Collections / Financial Management

• Maximise recoveries and revenue within assigned portfolios, ensuring quality and 

performance targets are met.

• Process client instructions efficiently via MARS portal and Debtrak.

• Participate in call centre dialler campaigns (~2 days/week) as required.

• Assist with pre-legal and basic legal activities in accordance with compliance procedures.

• Conduct data management, including updating client accounts, tracking payments, and 

maintaining accurate records.

• Perform basic skip tracing to locate clients where required.

• Collaborate with sales and client services staff to ensure client satisfaction.

Client Relationships

• Liaise with clients to provide accurate updates on collection matters.

• Maintain professional relationships with solicitors, process servers, and other external parties.

• Prepare and provide accurate reports as required by clients and internal teams.

Administrative / Operational Support

• Support Account Managers, Relationship Managers, and Operations Manager with 

administrative tasks.

• Assist Legal Counsel with documentation and file preparation.

• Record and track team activities and workflow progress.

• Collaborate with the Administrative Support Officer and IT teams to refine processes and 

resolve issues.

Process Improvement & Collaboration

• Contribute to the development and implementation of efficient collection and administrative workflows.

• Participate in weekly team meetings and provide updates on assigned tasks.

• Identify opportunities to improve client management, reporting, and operational efficiency.

Key Relationships

Internal: Account Managers, Operations Manager, Relationship Managers, Legal Counsel, 

Administrative Support Officer

External: Clients, Process Servers, Solicitors, External Vendors

Qualification and requirements:

Key Competencies

• Strong attention to detail and organisational skills

• Effective verbal and written communication

• Ability to manage multiple priorities under deadlines

• Knowledge of debt recovery processes, compliance requirements, and pre-legal procedures

• Proficiency in Debtrak, MARS, and Microsoft Office Suite

• Collaborative and proactive approach to teamwork

Qualifications & Experience

• Previous experience in debt collection, administration, or customer service preferred

• Basic understanding of relevant legislation, collection procedures, and skip tracing

• Comfortable working in a fast-paced, client-focused environment

Non-negotiable skills & requirements:

• Previous experience in debt collection, administration, or customer service preferred

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement

• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**