Collections Specialist

2 days ago

Manila, National Capital Region, Philippines De Castro Consulting PH Full time ₱290,400 - ₱400,000 per year

Work Setup:
Fully Onsite, McKinley Taguig (Monday to Friday - 8AM to 5PM)

Environment:
Office-based, professional setting.

Physical Requirements:
Extended periods of computer and phone use.

Equipment Used:
Computer, headset, and standard office tools

Monthly Salary:
24,200

  • Contact customers via phone, email, or SMS to follow up on overdue accounts.
  • Negotiate repayment plans or settlements within company policies and guidelines.
  • Provide courteous, professional support and education on payment terms and account details.
  • Manage assigned customer portfolios to ensure prompt and effective recovery.
  • Identify high-risk accounts and recommend appropriate collection strategies.
  • Maintain accurate records of communications, payment arrangements, and collection efforts in the system.
  • Prepare reports on delinquency rates, recovery progress, and performance metrics.
  • Ensure adherence to all regulatory and legal requirements related to debt collection.

Qualifications

  • Atleast a high school graduate; college undergraduate or bachelors degree preferred.
  • Minimum of 1 year experience in collections, credit control, or a related field.
  • Strong understanding of debt collection processes and fair debt collection practices.
  • Knowledge of digital lending platforms, loan products, and risk management principles.
  • Excellent communication and negotiation skills.
  • Proficient in CRM systems and debt management tools.

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