Lead Qualification Specialist

7 hours ago

Ortigas Metro Manila, Philippines iSupport Worldwide Full time ₱80,000 - ₱120,000 per year

Be a part of our fast-growing team and unchain all the possibilities

What is your mission?

We are looking for a Lead Qualification Specialist who can engage new and existing leads, qualify them through structured screening, and support the enrollment process by building trust and delivering excellent communication. You will handle multi-channel outreach, maintain accurate CRM records, schedule calls for Closers, and support conversions by nurturing prospects with empathy, clarity, and professionalism.

You will provide the best service to our partner brands by performing these tasks:

Lead Outreach & First Contact

  • Proactively contact Dental Assistant leads via calls, SMS, and multi-channel touchpoints.
  • Respond quickly and professionally, following SLA expectations.
  • Use a consultative, supportive approach to understand goals and provide high-level program details.
  • Build early trust and set the tone of a positive student experience.

Lead Qualification & Screening

  • Apply defined rules to qualify leads based on education, location, language ability, and other criteria.
  • Assign Accept, Reject, Blank, or Pending statuses accurately.
  • Enter correct reject reasons (e.g., location limits, invalid contact details, financial barriers).
  • Move qualified leads into Wants and prepare them for scheduling with a Closer.

Lead Nurturing & Scheduling

  • Manage leads marked as Active and follow communication workflows (automated + manual).
  • Nurture interest, clarify intent, and handle light objections.
  • Document Next Best Actions clearly in the CRM.
  • Schedule qualified leads with Closers and update ownership accordingly.
  • Mark leads Inactive when procedures are completed.

Data Accuracy, Compliance & Logging

  • Maintain perfect accuracy across CRM fields: Lead Status, Pursuit, Decision, Intake Team, Source, etc.
  • Follow strict data rules (Status cannot regress; proper pairing of Decision + Status).
  • Protect student privacy and adhere to internal compliance standards.

Performance, Quality & Results

  • Meet or exceed KPIs such as:

    • Scheduled Call Conversion Rate

    • Number of Enrollees

    • Speed-to-Lead

    • Data accuracy score
Who are we looking for?
  • College graduate of any course.
  • 1–2 years of experience in outbound/warm calling, telesales, SDR/BDR, customer service with consultative components, or appointment setting.
  • Experience qualifying leads using probing and structured screening rules.
  • Hands-on experience with CRM systems (Salesforce or similar) and dialer tools (RingCentral, Vonage, etc.).
  • Experience working with US-based customers and multi-channel communication (calls, SMS, chat, social).
  • Ability to explain programs or services, build rapport, and nurture interest without pressure tactics.
  • Strong English communication—clear speaking voice, confident delivery, and professional writing etiquette.
  • Calm and empathetic approach to handling objections or sensitive topics (finances, background checks, schedules).
  • Highly organized, detail-oriented, and consistent with data accuracy and documentation.
  • Experience in education, healthcare, or admissions is an advantage.
  • Comfort working in KPI-driven environments with structured SOPs and compliance rules.
Company Perks:
  • Above-industry salary package and incentives
  • Comprehensive HMO benefits and life insurance from day 1
  • Free learning and development courses for your personal and career growth
  • Dynamic company events
  • Opportunities for promotion
  • Free meals and snacks

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