Customer Care Coordinator

3 days ago


Makati City, National Capital Region, Philippines MedGrocer Full time ₱150,000 - ₱250,000 per year

MedGrocer's digitally-enabled wellness and population health programs, telehealth and medical services, and onsite medical staff work with hundreds of pharma companies and employers to improve the physical and mental health of over one million Filipinos every year.

Here at MedGrocer, you will contribute to innovative healthcare solutions that enhance accessibility and efficiency. Collaborate with a diverse team on impactful projects that improve lives while fostering your personal and professional growth.

The Customer Care Coordinator assists patients to help them understand their health benefits and manage their medical needs. They communicate directly with patients through various channels and coordinate with different teams in ensuring the best patient experience.

Key Responsibilities:

  • Make outbound calls to patients to follow up on their medical needs, explain health benefits, and answer any related inquiries
  • Resolve patient concerns in a timely manner and respond promptly to patient inquiries via email, SMS, and call
  • Coordinate with various teams and relevant stakeholders to accommodate patient requests
  • Input all patient data and maintain accurate patient records

Minimum Qualifications:

  • Knowledge in Google Workspace (Google Sheets, Google Docs, etc.) and relevant computer applications
  • Preferably has 1-2 years experience in customer service or related positions
  • Open to shifting schedules and night shift schedule
  • Open to fresh graduates and experienced professionals
  • Must work onsite in Makati

Perks and Benefits:

  • HMO for employees
  • Paid leaves
  • Medicine coupons
  • Opportunities for promotion and performance bonuses
  • 13th month pay


  • Makati City, National Capital Region, Philippines CT Link Systems Inc. Full time $40,000 - $60,000 per year

    Job Summary:Customer Care Associate - Non-Technical is a frontline role responsible for managing the intake, tracking, and coordination of support cases and service activities. Acting as the Single Point of Contact (SPOC) for case logging and initial customer communication.KEY RESPONSIBILITIES:Case Handling and CoordinationReceive and log all incoming...


  • Makati City, National Capital Region, Philippines SuperStaff Full time ₱300,000 - ₱450,000 per year

    The Patient Care Coordinator is the employee that handles all customer inquiries and complaints as appropriate, including Spanish translation calls. This position at the corporate office works closely with the Sales Support & Liaison Team Lead and Operations Supervisor and contributes greatly to the overall satisfaction of our customers, vendors, and...


  • Makati City, National Capital Region, Philippines MedGrocer Full time ₱600,000 - ₱1,200,000 per year

    MedGrocer's digitally-enabled wellness and population health programs, telehealth and medical services, and onsite medical staff work with hundreds of pharma companies and employers to improve the physical and mental health of over one million Filipinos every year.Here at MedGrocer, you will contribute to innovative healthcare solutions that enhance...


  • Makati City, National Capital Region, Philippines Gandang Kalikasan, Inc. Full time ₱150,000 - ₱250,000 per year

    Gandang Kalikasan, Inc. is behind the brand Human Nature. We are currently the No. 1 brand of natural cosmetics and personal/home care products in the country today. Join our store team as a Seasonal Customer Care Officer (or Cashier).Job DescriptionWe're looking for people who naturally display a "customer comes first" attitude by delivering world class...

  • Customer Success

    3 weeks ago


    Caloocan City, National Capital Region, Philippines Abby Care Full time

    Customer Success - Family Empowerment AssociateThe RoleWork Schedule: Monday to Friday, 12:00 PM - 8:00 PM Eastern TimeWe're looking for passionate and empathetic individuals to join our team. This is not your typical sales or customer success position. You'll be working with real families with real human problems, and your role is to empower underserved...


  • Caloocan City, National Capital Region, Philippines Virtual Rockstar Careers Full time

    OverviewVirtual Rockstar is hiring a reliable and detail-oriented Patient Care Coordinator to support our client's growing physical therapy clinic based in Seattle, Washington (Pacific Time). In this fully remote role, you will manage the clinic's front office workflow—ensuring patients receive excellent support and a welcoming experience from their first...


  • Makati City, National Capital Region, Philippines Cartrack Full time ₱600,000 - ₱1,200,000 per year

    We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking forCustomer Care Officer (Local Account)to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...


  • Makati City, National Capital Region, Philippines rainx Global Full time ₱250,000 - ₱450,000 per year

    Looking for a Team Lead with enough years of experience to handle a startup.Looking for a Customer care and Sales agent with 2 years of solid experience.Should be flexible for a start up


  • Makati City, National Capital Region, Philippines DMCI Homes Full time ₱600,000 - ₱1,200,000 per year

    RESPONSIBILITIESAssist in handling clients' concernsAppropriately and timely coordinate and relay clients' concerns and inquiriesAssess clients' concerns by getting data and information from concerned departmentsConsistently follow-up on the progress of clients' concerns and requestsRecommend viable solutions based on the data gatheredQUALIFICATIONSGraduate...


  • Makati City, National Capital Region, Philippines Ria Money Transfer Inc. Full time ₱312,000 - ₱348,000 per year

    Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience.  With over 600,000...