Customer Care Coordinator

2 weeks ago

Makati City, National Capital Region, Philippines MedGrocer Full time

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The Customer Care Coordinator is a key front-line role responsible for ensuring our patients and partners receive exceptional care and support. You will serve as their primary point of contact, helping patients manage their medical needs while also handling service requests and operational tasks that are crucial to our business. This blended role is perfect for a proactive problem-solver who excels at both empathetic communication and operational efficiency.

Why Join MedGrocer?

At MedGrocer, you will gain valuable, hands-on experience in thehealth-tech industry, managing both critical patient interactions and key business processes. By guiding patients through their health programs and collaborating across departments, your work will directly enhance the lives of patients through our digitally-enabled platform. Join a dynamic, cross-functional team dedicated to making healthcare more accessible.

Key Responsibilities

  • Serve as a trusted guide for patients, helping them navigate their healthcare programs, understand their benefits, processing their medicine requests, and coordinating endorsements to our corporate clinics.
  • Manage and resolve inquiries from patients and stakeholders across multiple channels (call, SMS, email).
  • Handle initial service quotations (RFQs) for prospective clients.
  • Work closely with Account Management, Supply Chain, and IT teams to resolve complex patient and partner issues, ensuring a seamless experience.
  • Maintain accurate patient records and track key operational metrics to support data-driven improvements in our medicine delivery and services.

Minimum Qualifications

  • Knowledge of Google Workspace (e.g., Sheets, Docs) and relevant computer applications.
  • Previous experience in customer service, healthcare, or a related field is an advantage.
  • Open to fresh graduates and experienced professionals.
  • Open to shifting schedules and night shift schedule.
  • Must work onsite in Makati.

Perks and Benefits

  • Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.
  • Medicine Subsidies: Quarterly medicine vouchers for use on our website.
  • Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.
  • Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.
  • Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.

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