Customer Care Specialist

5 days ago

Makati City, National Capital Region, Philippines DMCI Homes Full time ₱600,000 - ₱1,200,000 per year

RESPONSIBILITIES

  • Assist in handling clients' concerns
  • Appropriately and timely coordinate and relay clients' concerns and inquiries
  • Assess clients' concerns by getting data and information from concerned departments
  • Consistently follow-up on the progress of clients' concerns and requests
  • Recommend viable solutions based on the data gathered

QUALIFICATIONS

  • Graduate of any four (4) year degree course (preferably Business and Hospitality related course)
  • Minimum of 1 year relevant experience in customer service of a real estate company or in a BPO industry
  • Has a good customer relations skills, friendly demeanor, can-do attitude, and willingness to help at all times
  • Can handle work pressure and has good temper in handling different types of customer
  • Has a postive attitude and project professionalism at all times
  • Adept in MS Office Application, familiar on PIVOT table an advantage
  • Has excellent negotiation and customer service skills

Employer Brand

Vision & Mission

We shall be the best provider of residential communities designed to create quality lifestyle responsive to the changing needs and preferences of the market we serve.

In so doing, we are committed:

  • To ensure customer satisfaction
  • To achieve a sustainable growth on our shareholders investment
  • To maintain a mutually beneficial relationship with our partners in the business
  • To care for the environment we work in
  • To promote the growth of our people
  • While building an organization that espouses Integrity, Excellence and Interdependence

The DMCI Creed

We Believe

That construction is a noble profession whose activities are vital to economic development and national progress,

That a contractor's primary responsibility to his client is to give his best in faithful compliance with their agreement;

That labor and capital should cooperate with one another so that labor may live with dignity and capital may find its just rewards;

That the ill-gotten violates business ethics and the ill-conceived wreaks havoc on the public good;

That the ultimate objectives are to serve not only man but humankind; and to build not only an enterprise but an institution that will serve society.

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