Customer Care Associate

2 days ago

Marikina City, National Capital Region, Philippines Lead Logistics Innovations, Inc. Full time ₱200,000 - ₱240,000 per year

Customer Care Associate

The Customer Care Associate acts as the frontline liaison between LLII and GADC (McDonald's Philippines), handling customer inquiries, complaints, orders, cancellations, and shipment tracking to ensure satisfaction and loyalty. The role supports and guides Customer Care Representatives, coordinates with internal departments, and provides accurate information on product availability and delivery.

Key Responsibilities:

  • Follow company policies and standard operating procedures.
  • Attend required trainings (e.g., safety, food safety, HR programs).
  • Maintain effective communication with departments and affiliates.

Qualifications:

  • Bachelor's degree in Communication, PR, or related fields (fresh graduates welcome).
  • Preferably with 1+ year experience in customer service.
  • Strong skills in communication, MS Office, ERP/BMS systems, presentation, and interpersonal relations.

Job Types: Fixed term, Temporary

Contract length: 2 months

Pay: Php18, Php20,000.00 per month

Benefits:

  • Paid training

Work Location: In person

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