Customer Care Officer

2 days ago

Makati City, National Capital Region, Philippines Cartrack Full time ₱600,000 - ₱1,200,000 per year

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for
Customer Care Officer (Local Account)
to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

  • Handle all first level of customers technical inquiries via inbound calls, email correspondences, and manage all key accounts in the Philippines.
  • Daily monitoring of fleet repairs and adherence to the Fleet non-streaming list.
  • Contact customers to investigate the status of non-streaming units and book repairs where unit status is in daily operation.
  • Escalate inquiries or issues to relevant departments and ensure proper follow-up.
  • Full customer care role including retention of customers, upselling, and selling to existing clients.

Requirements

  • At least 3 - 5 years of experience in customer service handling local or international clients, key account management, or retention gained from BPO, Service oriented, or IT industry experience preferred).
  • Proficiency in Microsoft Office, especially Excel; strong presentation and computer skills.
  • Customer-focused, solution-oriented mindset with strong problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Proactive, organized, and self-motivated team player with a positive, can-do attitude.
  • Willing to work onsite in Makati City, NCR

  • Urgent Hiring: Care Connection Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines Tender Loving Care Disability Services Full time ₱240,000 - ₱300,000 per year

    Position Title: Care Connection Officer Company:Tender Loving Care Aged Care via Emapta Philippines Location:Permanent Work From Home Working Hours:6:00 AM – 3:00 PM PH Time (AU Client) Salary Range:PHP 20,000–25,000 Employment Type:Full-time Reports To:Customer Service Coordinator This role needs to be filled ASAPPurpose of the RoleThe Care Connection...

  • Customer Care Officer for Local Account

    5 days ago

    Makati City, National Capital Region, Philippines Cartrack Full time ₱900,000 - ₱1,200,000 per year

    Join a Global Leader in Smart Mobility – Now Hiring: Customer Care Officer for Local AccountAre you passionate about delivering exceptional customer experiences? Ready to work with a global tech company that's transforming the way the world moves?We're Cartrack – a world-leading smart mobility SaaS company with over 2 million subscribers across 23...

  • Customer Care Officer

    4 days ago

    Makati City, National Capital Region, Philippines Prime@ Technology Specialists, Inc. Full time ₱192,000 - ₱240,000 per year

    Customer Care SpecialistLocation: Taguig (BGC)Salary: P18- 20KWork Schedule: Monday-FridayJob Description:Responsible for handling incoming customer inquiries regarding their financial accounts, providing information on products and services, resolving issues, and ensuring a positive customer experience through various communication channels, all while...

  • Seasonal Customer Care Officer

    2 weeks ago

    Quezon City, National Capital Region, Philippines Gandang Kalikasan, Inc. (Human Nature) Full time ₱20,500 per year

    Gandang Kalikasan, Inc. is behind the brand Human Nature. We are currently the leading brand of natural cosmetics and personal/home care products in the country today. Join our store team as a Seasonal Customer Care Officer (or Cashier).Job Description:We're looking for people who naturally display a "customer comes first" attitude by delivering world class...

  • Customer Care Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines Swift-up Full time ₱240,000 - ₱300,000 per year

    About the RoleWe are looking for a dedicated and customer-focused Customer Care Associate with at least 1 year of BPO experience to join our growing team. In this role, you will be the first point of contact for our customers, providing timely, accurate, and professional assistance to ensure excellent customer experience.Key ResponsibilitiesHandle inbound...

  • Customer Care Specialist

    1 week ago

    Makati City, National Capital Region, Philippines rainx Global Full time ₱250,000 - ₱500,000 per year

    Company Descriptionrainx is a global technology company partnering with network operators to maximize the potential of 5G. With the 101 range of 5G smart routers and theStation managed services, rainx provides an end-to-end, integrated ecosystem. This ecosystem allows MNOs & MVNOs to manage customer experiences, gain deep network insights, grow ROI, and open...

  • Junior Customer Care Officer

    1 week ago

    Makati City, National Capital Region, Philippines AIA Australia Full time ₱900,000 - ₱1,200,000 per year

    MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing...

  • Customer Care Associate

    2 weeks ago

    Marikina City, National Capital Region, Philippines Lead Logistics Innovations, Inc. Full time ₱200,000 - ₱240,000 per year

    Customer Care AssociateThe Customer Care Associate acts as the frontline liaison between LLII and GADC (McDonald's Philippines), handling customer inquiries, complaints, orders, cancellations, and shipment tracking to ensure satisfaction and loyalty. The role supports and guides Customer Care Representatives, coordinates with internal departments, and...

  • Customer Care

    1 week ago

    Quezon City, National Capital Region, Philippines GameOne PH Full time ₱150,000 - ₱250,000 per year

    Customer Care Associate (Chat Support) Cubao, Quezon CityQualifications:College level or graduateAt least 1 year customer service experience (E-commerce/Retail/Financial Services a plus)Strong written communication skillsPatient, detail-oriented, and customer-focusedJob Highlights:Assist customers via chat, email, and other online channelsHandle inquiries,...

  • Customer Care Consultant

    3 days ago

    Quezon City, National Capital Region, Philippines MicroSourcing Full time ₱250,000 - ₱500,000 per year

    Discover your 100% YOU with MicroSourcingPosition: Customer Care ConsultantLocation: 1880 Eastwood Ave Quezon CityWork setup & shift: Onsite | Day ShiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance,...