Customer Care Officer for Local Account

4 hours ago

Makati City, National Capital Region, Philippines Cartrack Full time ₱900,000 - ₱1,200,000 per year

Join a Global Leader in Smart Mobility – Now Hiring: Customer Care Officer for Local Account

Are you passionate about delivering exceptional customer experiences? Ready to work with a global tech company that's transforming the way the world moves?

We're Cartrack – a world-leading smart mobility SaaS company with over 2 million subscribers across 23 countries. As we continue to grow, we're looking for a Customer Care Officer to join our fast-paced, collaborative, and innovation-driven team in the Philippines.

What You'll Be Doing:

As a Customer Care Officer for Local Account, you'll be at the heart of our customer success. You'll play a key role in supporting and retaining our valued clients while helping drive operational excellence.

  • Be the first point of contact for customer inquiries via phone and email.
  • Manage and support key accounts in the Philippines.
  • Monitor fleet repair schedules and ensure timely updates on non-streaming units.
  • Proactively contact customers, investigate unit issues, and coordinate service bookings.
  • Work cross-functionally to escalate and resolve technical or service-related concerns.
  • Champion the customer experience through retention, upselling, and expanding existing client relationships.

What We're Looking For:

  • 3–5 years of experience in customer service, account management, or client retention (BPO, tech, or service-related industries preferred).
  • Proficiency in Microsoft Office, especially Excel; strong presentation and computer skills.
  • A natural problem solver with a customer-first attitude and a drive to deliver results.
  • Excellent communication and interpersonal skills – you build rapport with ease.
  • Willing to work onsite in Makati City.

Why Join Us?

  • Be part of a global tech leader in smart mobility solutions.
  • Thrive in a dynamic, high-growth environment where your ideas matter.
  • Collaborate with driven, passionate teams across the world.
  • Gain opportunities for career growth, innovation, and leadership.

Apply now and help shape the future of smart mobility with Cartrack

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