Service Care Associate

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱104,000 - ₱130,878 per year

A Customer Service Representative is responsible for providing excellent support to clients by addressing their inquiries, resolving concerns, and delivering accurate information in a timely manner. This role plays a vital part in maintaining customer satisfaction and loyalty by ensuring every interaction is handled with professionalism, empathy, and efficiency. CSRs are expected to communicate clearly across different channels such as phone, chat, or email while keeping records updated and accurate.

Beyond assisting customers, a Customer Service Representative also contributes to strengthening company-client relationships by offering reliable solutions and ensuring a seamless service experience. The role requires adaptability, strong problem-solving skills, and a customer-first attitude to effectively represent the company. By delivering consistent service, the CSR helps build trust and supports overall business growth.

Key Responsibilities:

  • Respond to customer inquiries via phone, chat, or email with accuracy and professionalism.
  • Provide effective solutions and resolve complaints within set timelines.
  • Maintain updated records of customer interactions and transactions.
  • Build positive relationships by showing empathy, patience, and problem-solving skills.
  • Collaborate with other teams to improve processes and enhance customer satisfaction.

Qualifications:

  • At least High School / Senior High School Graduate (with diploma or certificate).
  • Strong verbal and written communication skills.
  • Basic computer literacy and web navigation skills.
  • Willing to work in shifting schedules, weekends, and holidays.
  • Fresh graduates are welcome; no prior experience required.

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