Technology System Analyst

3 days ago

Makati City, National Capital Region, Philippines CBRE GWS BUSINESS SUPPORT SERVICES PHILIPPINES, INC. Full time ₱1,200,000 - ₱2,400,000 per year

Job Summary:

As a Business Analyst at CBRE you will be responsible for business applications from a technology perspective, providing 3rd level support to end users as well as ensuring that systems provide expected functionality and features. You will also liaise with internal and external client users to navigate opportunities for system developments and implement them through various software suppliers or developing your own solutions.

Key Responsibilities:

  • Provide business systems analysis for the clients
  • Conduct activities in accordance with Change Management, Project Management, Release Management practices for Technology department and ensure proper communication,
  • Drive technology transitions with Vendor
  • Create and work with technical and business documentation, gather and prepare enhancement specifications and change request specifications based on business needs.
  • Have great understanding of systems in scope offering and actively monitor their potential benefits for CBRE
  • Ensure business deliverables are not impacted by systems issues or incorrect design
  • Manage relationship with service line leads and software suppliers
  • Develop materials and provide training to users
  • Report results to the management team
  • Define and audit support processes and procedures

Requirements:

  • Verbal and Written fluency in English
  • 1-2 years of experience in IT support of Business Systems or being an application owner - preferably Financial or Real Estate type of software
  • Proactive, self-initiative and able to work in changing environment
  • Great analytical skills and attention to detail
  • Good communication and interpersonal skills
  • ITIL, BABOK and project management background
  • Overall understanding of relational databases
  • General knowledge of accountancy
  • Knowledge of programming languages will be an additional asset
  • SharePoint administration experience will be an additional asset

Company Perks and Benefits:

  • Government Mandated Benefits
  • Hybrid Work Setup
  • Paid Leaves (15 SL and 15 VL annually)
  • HMO with up to three free dependents
  • Life Insurance
  • Annual Performance Bonus

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