Senior Merchant Services Associate

10 hours ago

Mandaluyong City, National Capital Region, Philippines Maya Full time ₱900,000 - ₱1,200,000 per year

Overview:
The Senior Merchant Services Associate will do the ff functions: Merchant Services, Fraud Handling, Issue Management, Operations, and Compliance.

What you will be doing:

  • Day-to-day handling of merchant reviews from investigating team particularly related to Fraud-to-Sales Ratio.
  • Share insights with internal stakeholders to inform decision-making and enhance fraud prevention efforts.
  • Maintain documentation and contribute to the development and periodic review of fraud control measures, risk frameworks, and policies.
  • Monitor of fraud tool onboarding and compliance.
  • Assist in the collection of negative balances.

What you need to succeed:

  • Great attention to detail and problem-solving skills
  • Merchant and Sales support on fraud issues
  • Communicates clearly and effectively verbally and in writing (able to lead discussions and initiatives)
  • Collaborates with internal risk, compliance and other relevant teams
  • Familiarity with fraud detection platforms, merchant acquiring systems, and payment flow mechanisms

What we are looking for:

  • Graduate of any 4-year course, preferably with Business course.
  • At least 1-2 years work experience related to
    fraud risk or business risk roles
    , preferably in merchant acquiring or payments industry.
  • Interested in developing knowledge of the Fintech/Payment Acceptance industry.
  • Familiarity with MS Office Apps particularly Microsoft Excel.

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