Merchant Cash Advance

Guiding Growth, One Conversation at a Time

Balance your professional goals with your personal life. This role offers the chance to excel in finance while still having the time to focus on what matters most. With weekends free and evenings dedicated to you, you'll thrive in a workplace that values both career growth and work-life harmony.

Job Description

As a Merchant Cash Advance (MCA) Servicer, you'll be the voice customers trust-educating applicants on MCA products, guiding them through the process, handling objections, and ensuring every interaction builds confidence. This is your chance to combine customer service with sales in a fast-growing industry.

Job Overview

Employment type: Full-time

Shift: Night Shift, Weekends Off

Work setup: Onsite, Ortigas

Salary: PHP 35, PHP 40,

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 1 to 3 or 3 to 5 years of experience
• Highly fluent in English with clear grammar, vocabulary, and minimal to no accent
• Strong verbal communication skills; comfortable managing phone conversations all day
• Social, personable, and able to build rapport quickly with customers
• Proven ability to handle objections, explain products clearly, and guide conversations toward a decision
• Customer-oriented mindset with a sales-driven approach
• Self-motivated, able to work independently, and adaptable in a fast-paced environment

Your Daily Tasks

Customer Communication & Sales

• Serve as the primary point of contact for applicants and existing customers
• Call customers when applications are pre-approved, explain the MCA product, answer questions, and guide them toward finalizing their advance
• Handle objections effectively and provide clear explanations to ensure customers understand the agreement and product structure
• Maintain a professional, supportive tone while also driving conversions

Education & Support

• Educate customers on MCA products, the application process, and required documentation
• Provide ongoing support throughout the application process, ensuring a smooth customer experience
• Assist customers with gathering and submitting necessary materials to complete underwriting

Process Improvement & Feedback

• Collaborate with leadership to improve how we communicate and educate customers about MCA products
• Relay customer questions, concerns, and feedback to senior leadership to inform strategic improvements

Lead Validation & Support

• Conduct exploratory conversations with potential clients to clarify income sources and gather relevant information
• Validate incoming leads by assessing initial fit before they proceed through underwriting

Documentation & Reporting

• Obtain and accurately record all necessary documentation to finalize underwriting decisions
• Keep organized records of customer interactions, objections handled, and outcomes for review by leadership

About the Client

Empowering the Future of Finance

Our client is transforming the financial services landscape with innovative merchant cash advance solutions designed for gig workers, freelancers, and small business owners. By eliminating credit checks, interest charges, and rigid repayment terms, GigFi has built a reputation as a trusted partner for entrepreneurs across platforms like Uber, Fiverr, and Amazon. Their secure, lightning-fast application process delivers funding within hours, fueling growth when it's needed most. With a mission centered on accessibility, flexibility, and inclusion, they set themselves apart as an empowering employer in the fintech space.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra