Senior Product Specialist

4 days ago


Mandaluyong City, National Capital Region, Philippines Maya Full time $104,000 - $130,878 per year

Overview:

The
Senior Product Specialist
for
Enterprise Onboarding
will lead the strategy, development, and execution of Maya's Enterprise Merchant Onboarding platform. You will drive seamless, compliant, and scalable onboarding experiences for large, SME, and micro merchants, enabling them to activate payment acceptance faster and with less friction. This role sits at the intersection of product, risk, compliance, engineering, and partnerships—ensuring that Maya's acquiring onboarding capabilities are competitive, secure, and merchant-first.

What you will do

  • :Define and drive the strategic roadmap for enterprise merchant onboardin
  • gAlign onboarding initiatives with business acquisition goals and go-to-market plan
  • sIdentify friction points in current onboarding flows and lead end-to-end redesign
  • sLead the full product lifecycle: discovery, design, build, launch, and optimiz
  • eDesign scalable onboarding journeys for different merchant profiles (aggregators, large chains, and other platforms
  • )Balance automation and compliance requirements in collaboration with Risk & Legal team
  • sOwn KYC/KYB experiences as part of Enterprise onboarding, integrations with external systems (e.g., AML tools, credit engines), and internal tools for Op
  • sOwn product provisioning, order management and fulfillment of various products in the lifecycl
  • eDefine success metrics for onboarding efficiency, conversion, and time-to-activat
  • eLeverage data analytics and funnel analytics to identify drop-offs and operational bottleneck
  • sPartner with Data teams to track, report, and drive continuous optimization of onboarding funnel
  • sDefine and streamline the end-to-end process for provisioning payment acceptance products (e.g., terminals, plugins, APIs) to enterprise merchants
  • .Collaborate with fulfillment, logistics, and technical teams to ensure timely and accurate delivery of products across digital and physical channels
  • .Build internal tools and merchant-facing dashboards to manage product inventory, provisioning status, and fulfillment updates
  • .Define workflows and support tools for digital product provisioning (e.g., enabling features, activating credentials, managing access tokens)
  • .Design intuitive merchant onboarding interfaces that include guided product selection, add-on services, and pricing transparency
  • .Work closely with Sales, Channel Partners, and Operations to ensure the ordering experience is aligned with enterprise sales workflows
  • .Integrate catalog services and self-service portals to support automated product ordering at scale
  • .Ensure backend compatibility with payment switches, provisioning systems, and CRM/order management systems
  • .Own the post-onboarding servicing journey, including product changes, upgrades, issue resolution, and returns
  • .Design tools and interfaces for merchant self-service and support teams to manage servicing requests efficiently
  • .Implement data-driven servicing insights to predict issues and automate resolutions where possible
  • .Ensure servicing flows are compliant, audit-ready, and integrated with ticketing, CRM, and support systems
  • .Work closely with internal teams including Compliance, Risk, Sales, Legal, and Op
  • sCollaborate with third-party partners (e.g., verification services, bureaus, regulators
  • )Evangelize onboarding capabilities and processes to cross-functional and leadership team

**s

What we are looking fo**

  • r:5–7 years of Product Management experience, ideally in FinTech, Acquiring, or Risk/Compliance domai
  • nsStrong understanding of merchant onboarding, KYC/KYB, underwriting, and regulatory process
  • esExperience designing scalable onboarding journeys for high-volume or enterprise merchan
  • tsStrong collaboration with Engineering, Ops, Compliance, and Sal
  • esTechnical acumen to own API integrations and back-office too
  • lsTrack record of launching onboarding platforms with measurable business impa
  • ctData-driven, with the ability to translate insights into roadmap prioritizati
  • onStrong communicator with experience presenting to cross-functional stakeholders and leadersh
  • ipPassion for building frictionless yet compliant enterprise experienc

es


  • Product Owner

    4 days ago


    Mandaluyong City, National Capital Region, Philippines Senior Accountant Netsuite Full time ₱70,000 - ₱120,000 per year

    As a Product Owner, you will be responsible for the Customer Service business domain and will be accountable for the development, maintenance, and SLA delivery of the technology stack within that domain. You will be working closely with cross-functional teams such as developers, architects, DevOps engineers, designers, customer agent operation team, customer...

  • Product Specialist

    2 days ago


    Mandaluyong City, National Capital Region, Philippines Aljeron Medical Enterprises, Inc. Full time

    Internal Job Title: PRODUCT SPECIALISTRole Description:A Product Specialist should possess a degree in allied health or life science courses. They should understand human anatomy and medical jargon, have strong communication and presentation skills, and be able to work independently and as part of a team. Responsibilities include mastering product knowledge,...

  • Application Manager

    4 days ago


    Mandaluyong City, National Capital Region, Philippines Senior Accountant Netsuite Full time ₱840,000 - ₱1,440,000 per year

    Purpose of the jobThe Application Manager leads the long-term strategic development of the CRM, translating business requirements into effective and future-proof solutions that drive automation and operational excellence.The Application Manager ensures that CRM features and functionalities are designed to enhance customer and agent experiences while...


  • Mandaluyong City, National Capital Region, Philippines Senior Accountant Netsuite Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description: Customer Service IT ManagerWe are seeking a highly driven and visionary Customer Service IT Manager to lead the global IT strategy for our customer service operations. This role combines strategic leadership with the ability to dive into details when needed, ensuring our technology landscape supports world-class customer experiences. The...

  • Product Specialist

    4 days ago


    Mandaluyong City, National Capital Region, Philippines Maya Full time ₱900,000 - ₱1,200,000 per year

    Overview:As aProduct Specialistin theCommunications Platformspace, you will be responsible for envisioning and realizing a customer-centric platform, used across the different Maya customer touchpoints, that focuses on providing a one-stop-shop for incidents, fulfillment requests, and inquiries.What you will do:Understand the experience, perspective,...

  • Design Engineer

    4 days ago


    Mandaluyong City, National Capital Region, Philippines Primus@knowledge@Specialist Full time ₱600,000 - ₱1,200,000 per year

    About the role @Specialist' is seeking a highly skilled and innovative Design Engineer to join our team in Mandaluyong City, Metro Manila. As a full-time Design Engineer, you will play a crucial role in driving the development and optimisation of our cutting-edge mechanical engineering solutions.What you'll be doingConceptualise and design innovative...

  • Product Specialist

    4 days ago


    Mandaluyong City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

    Transforming Global Health with PurposeOur client is a leader in the health, wellness, and fitness industry, offering innovative solutions that empower individuals to live healthier, more fulfilling lives. With a strong portfolio across the US, Canada, and UK, they drive product excellence through data-driven strategies, global collaboration, and...


  • Mandaluyong City, National Capital Region, Philippines Emerson Career Site Full time ₱1,200,000 - ₱2,400,000 per year

    Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Senior Specialist, Inside Sales, you get to echo this promise as Emerson's frontline specialist, providing outstanding client management, lead management,...


  • Mandaluyong City, National Capital Region, Philippines Skyrocket Studios Full time ₱200,000 per year

    Salary Range: Php 20, ,000Responsibilities:Pre-ProductionCollaborate with the marketing team, video producers, and other stakeholders to brainstorm and develop creative concepts for photo and video content aligned with branding priorities.Research and gather resources including visual references, audio elements, and other necessary materials to support the...


  • Mandaluyong City, National Capital Region, Philippines Asian Development Bank Full time ₱1,500,000 - ₱3,000,000 per year

    SHARE THIS PAGEReference Number250673Position LevelTI2DepartmentDepartment of Communications and Knowledge ManagementDivisionKnowledge Support DivisionLocationAsian Development Bank HeadquartersDate PostedThursday, August 28, 2025Closing DateThursday, September 11, :59 p.m Manila Time, 0800 GMT)Join Our Mission to Foster Prosperity in AsiaAre you ready to...