customer service

2 days ago

Paranaque City, Calabarzon, Philippines Airtropolis Consolidator Philippines, Inc. Full time ₱300,000 - ₱500,000 per year

DUTIES & RESPONSIBILTIES:


• Inquire and negotiate freight charges with airlines, and operations team for processing fees if required, to obtain competitive rates.


• Prepare and submit rate quotations/proposals to clients in a timely and competitive manner.
Booking Management


• Place bookings via airline portals or email and secure confirmation from airlines and trucking providers as needed.


• Coordinate any special handling arrangements as required.
System Entry & Documentation


• Encode shipment details into the Freight Management (FM) system for job number creation.


• Provide clients with full booking details, including cut-offs, IATA rates, and airline instructions. To also include necessary documents for airline compliance and per Customs' requirement on processing of Export Declaration and/or permits, if required.


• Monitor flights for timely departure and arrival; provide clients with daily updates until final delivery (if applicable).
FWB/FHL Submission


• Submit accurate FWB/FHL data within the allowable period via CCN or airline web portal.
Post-Departure Processing


• Prepare and submit CCA (Cargo Correction Advise / Amendment) request to Airline, if required.


• Prepare billing instructions with attached quotations, receipts, and other supporting documents.


• Perform other tasks as instructed by the Head of Department (HOD).

QUALIFICATIONS:


• Bachelor's degree in Customs Administration, or related field (preferred)


• 1–2 years in airfreight, airline customer service, or logistics


• Familiar with airline booking systems and export documentation


• Strong communication (verbal & written)


• Proficient in airline portals, FM systems, MS Office (Excel, Outlook)


• Detail-oriented with excellent time management


• Able to multitask and solve problems under pressure

BENEFITS:

  • Leave Credits
  • Health Insurance
  • Dental
  • Company Events
  • For permanent position
  • Opportunities for career growth

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