Customer Service Representative

9 hours ago

Paranaque City, Calabarzon, Philippines SF Express Philippines Inc. Full time ₱150,000 - ₱250,000 per year

Key Responsibilities:

  1. Deliver excellent customer service:

  2. Provide timely and accurate responses to customer inquiries while ensuring high levels of customer satisfaction;

  3. Handle customer complaints efficiently and offer clear solutions to address concerns;

  4. Actively track customer feedback and improve service quality when necessary.

  5. Manage data and conduct analysis:

  6. Use Excel and other Microsoft Office tools to organize customer data and prepare various reports;

  7. Assist the team with analyzing service data and provide constructive suggestions for operational improvement.

  8. Collaborate with team members:

  9. Work closely with other departments to address customer issues;

  10. Share experiences and support team members to enhance overall service efficiency.

  11. Maintain the company's brand image:

  12. Represent the company with professionalism and a positive attitude to retain a strong brand image among customers;

  13. Proactively share company updates, promotions, and offers with customers.

Job Requirements:

  • Fluent in English, with clear communication skills;
  • Proficient in using Excel and other Microsoft Office tools;
  • Strong logical thinking and problem-solving abilities;
  • Cheerful personality with the ability to work under pressure;
  • Excellent interpersonal skills and a genuine willingness to assist others;
  • No prior experience required, but candidates with relevant customer service experience will have an advantage.

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