Assistant Manager

Ready to shape the future of work?
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Manager, Invoice to Cash (Generalist)
In this role, We are looking for a B2B Collections Assistant Manager , whose objective is to support and guide the team from an operational, analytical and tactical standpoint, by handling stakeholder requests, solving their questions, auditing and controlling different activities, along with running reports, maintaining files and leading continuous improvement initiatives.

Responsibilities

•    Manage floor coverage in a team environment to drive performance

•    Actively pursue initiatives that aid team members in achieving individual and team Key Performance Indicators

•    Work in tandem with the collectors to identify and address performance and developmental opportunities

•    Foster and support a complementary team environment across differences (race, age, gender, sexual orientation, etc.)

•    Coordinate daily schedule with collectors to review their collection activities

•    Provide non-critical quality feedback (Call Quality exposure)

•    Conduct effective meetings with internal and external (clients) stakeholders 

•    Promote and drive performance blitzes & contests

•    Establish and maintains effective working relationships with peers and partners in other business units with the goal of optimizing Citi Brands client relationships

•    The first point of contact for customer raised calls

•    Help develop agents to be self-sufficient by helping them find the answers themselves

•    Share thoughts on the team and ideas on how to improve the performance of the team, morale, etc.

Qualifications we seek in you
Minimum qualifications

•    Expertise in the B2B Collections Operations and Leadership Management & thorough understanding of complete Oreder to cash cycle.

•    Understanding of dispute management & collaboration with different teams.

•    Has years of experience in B2B collections / OTC

•    Proven ability to effective lead a team of 15+ employees

•    Excellent communication 

•    Ability to balance priorities across multiple internal and external teams/client

•    Great analytical skills – ability to interpret data to drive actions

•    Great Organization and time management skills

•    Energy/Appetite for driving Performance, Productivity and Growth.

•    Great interpersonal and team building skills

•    Self-Starter / Extremely self-motivated and ability to work independently.

•    Lean Mindset

•    Excellent Presentation and Influencing Skills

Preferred qualifications

•    College graduate. Preferably Commerce Graduate

•    Problem-solving ability

•    Account management and planning experience preferred, ability to gain senior client buy-in.

•    Proven experience with LEAN, Six Sigma methodologies

•    Ability to work independently

•    Ability to work under pressure in a fast-paced environment

•    Demonstrated effective organization skills and attention to detail

•    Excellent verbal and written communication skills

•    Strategic thinking and Results Oriented  

•    Focused on process improvement 

•    Ability to build and maintain effective customer/client relationships 

•    Ability to manage through multiple systems and competing priorities

•    Ability to collaborate & negotiate with multiple stakeholders to resolve issues

Why join Genpact?
· Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
· Make an impact – Drive change for global enterprises and solve business challenges that matter
· Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
· Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
· Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.