Assistant Operations Manager

Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, and Africa. We are a direct sourcing partner Company of the different top BPOs offshore and onshore.

We have an ongoing hiring for Accounts Receivable - Billing Analyst for our BPO Partner in Taguig City.

Job title: Assistant Operations Manager – Receivables / Revenue Cycle

Work set up: Onsite (Science Hub 2 Mckinley Hill Taguig)

Work shift: Rotational

Salary: 60,000 – 75,000 basic / 2,000 allowance

Start date: ASAP

Headcount: 1

Role Description:

The Receivables Department Manager has the responsibility of supervising their team, whether they are working within an office or remotely in a virtual call center setting. This role entails assessing the department's progress and the performance of its employees, managing employee records, ensuring quality assurance, handling reporting, and collaborating with clients, among other duties.

Responsibilities:

• Provide oversight and leadership for daily departmental activities.
• Manage account inventories and regularly report to the Operations Director, including daily/weekly updates.
• Monitor staff training initiatives
• Maintain accurate time and attendance records for the team.
• Coordinate and step in for employees during periods of absenteeism or high workloads/call volumes.
• Occasionally travel may be required.
• Coordinate overtime as needed to manage workload fluctuations.
• Report and document employee disciplinary issues to superiors and HR.
• Conduct quality assurance assessments, including account audits and evaluations of employee productivity and performance.
• Collaborate closely with the client service manager to ensure alignment with client expectations.
• Adhere to prescribed policies and procedures outlined in the Employee Handbook and the Employee Code of Conduct.
• Actively participate in the Corporate Compliance Program.
• Assist in various projects as assigned by management.

Expected/Key Results:

• Meet contractual client obligations
• Meet internal / client SLAs (NPS, AHT, customer experience, efficiency, qualitative metric, etc)
• Meet revenue targets through FTE delivery, staffing levels, etc
• Meet retention target for the team
• Process improvement through implementation suggestions maximize the efficiency
• Lesser incidents of critical ops process escalations
• Build new client relationships and sustaining existing client relationships
• Building strong internal stakeholder relationships
• Achieve a score of XXXX on Employee Satisfaction parameters for respective programs / processes

Qualifications:

• Bachelor's degree or equivalent experience is required
• Must have a Call center management and healthcare experience
• Experience with dialer systems and terminology
• Must have a solid experience in AR Follow up and Claims Denials in at least 3-5 years in the field

Competencies and Skills:

• Proficient in collaborative communication with colleagues, staff, management, and clients.
• Consistently maintain a professional and courteous demeanor.
• Possess operational familiarity with personal computers.
• Exhibit initiative and creativity in carrying out job responsibilities.
• Outstanding written and verbal communication skills.
• Ability to prioritize multiple tasks in a busy work environment
• Display strong leadership qualities

Recruitment Process: (Virtual/Online)

o HR Interview

o Operations Interview

o Final Interview

To apply, please submit your updated resume for this post or via email at and answer the pre-screening questions.

Further details will be discussed once invited for an interview.

Our recruitment team will reach out to you via WhatsApp or a direct call once shortlisted.

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Job Type: Full-time

Pay: Php60, Php75,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Application Question(s):

• How many years of AR Follow up and Claim Denials experience do you have in healthcare/ insurance?
• Do you have experience with dialer systems and terminology?
• How many years of relevant experience do you have as an Assistant Operations Manager?
• How many years of over-all experience do you have in healthcare/ insurance?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to working onsite in McKinley Hill Taguig for a shifting work schedule?
• Are you amenable to start immediately once hired?

Work Location: In person