Operations Manager, Chase Travel Sourcing

JOB DESCRIPTION

Shape the future of supplier management by joining a team dedicated to excellence and innovation. Unlock your potential as you collaborate across global boundaries and drive impactful change. Be at the heart of optimizing business processes and building strong supplier relationships.

As an Operations Manager for Sourcing & Procurement in Chase Travel, you will execute requirements set forth in the Global Supplier Management Policy and Third-Party Oversight (TPO) Standards to provide oversight of third-party engagements for external suppliers spanning various labor categories. This role is responsible for managing the full life cycle of supplier engagement, starting with onboarding into the corporate tools, through steady state and offboarding.

Job Responsibilities

• Act as the responsible business representative throughout supplier engagements, managing a portfolio of supplier relationships
• Collaborate with the Global Supplier Services Broker team to provide service information during onboarding of new supplier engagements
• Partner with Category Sourcing to deliver supplier performance management and exit plan details in accordance with policy
• Perform annual recertification of all reference data during supplier engagements
• Support Supplier Control Assessments conducted by the Supplier Assurance Services team as the line of business representative
• Identify cross-category opportunities to expand the reach and scope of the GCWM program, optimizing service benefits and efficiencies
• Ensure compliance with and utilization of the preferred supplier program, adhering to executed agreements, pricing, processes, and policies

Required qualifications, capabilities, and skills

• Contingent workforce subject matter expertise, with experience in supplier management, portfolio management, category sourcing, procurement processes, contracting, negotiations, relationship management, and supplier risk management
• Proven client management skills and experience managing within a matrix framework, with the ability to influence without direct authority
• Ability to identify and implement best practices, process improvements, and automation, leveraging industry standards
• Experience in governance and oversight roles, with knowledge of outsourcing strategies for contingent workforce
• Demonstrated ability to lead and influence across organizational and geographical boundaries
• Strong control orientation, analytical skills, communication and negotiation abilities, problem-solving initiative, and a proactive approach
• Excellent communication, presentation, collaboration, organizational skills, and attention to detail
• Ability to build rapport and exercise authority appropriately in a collaborative, cross-cultural environment
• Proficiency in MS Excel, Word, and PowerPoint, with an understanding of sourcing, vendor management, or contingent workforce procurement systems
• Ability to multi-task and work effectively in a fast-paced, complex, and highly collaborative team environment

Preferred qualifications, capabilities, and skills

• Travel industry experience
• Previous vendor management experience

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people — all in service of Chase's core mission to help customers make the most of their money.

For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.