Customer Support

2 weeks ago

Cebu City, Central Visayas, Philippines Plato Global Inc. Full time ₱250,000 - ₱500,000 per year

About Us

At Bargain Blinds and Curtains, we believe in making window furnishings simple,

affordable, and high quality. As one of New Zealand's largest e-commerce brands for custom curtains and blinds, our online-first model allows customers to DIY their way through measuring, ordering, and installing – backed by clear guidance and helpful support. We're a growing business with a customer-first mindset and a focus on operational excellence. Our support team plays a key role in ensuring every customer feels confident, informed, and cared for throughout their journey.

The Role

We're looking for a highly organised, empathetic, and detail-oriented Customer Support & Administration Coordinator to join our Cebu support team. This is a fully email-based support role — no phone calls — where you'll guide customers through their purchases, resolve delivery or product concerns, and coordinate with our NZ-based production and logistics teams to keep things moving.

What You'll Do

  • Respond to customer enquiries via email with professionalism, warmth, and accuracy.
  • Guide customers on product options, measurements, installation, and order timelines.
  • Prepare quotations and provide payment information.
  • Track orders, manage delivery queries, and support resolution of issues.
  • Liaise with production, accounts, and freight teams to process requests.
  • Log and update customer records using our internal platforms.

What We're Looking For

  • Excellent written English and communication skills.
  • Strong attention to detail and a high level of accuracy.
  • A calm, patient, and supportive attitude — especially when things go wrong.
  • Organised and proactive — able to manage multiple enquiries at once.
  • Comfortable using online platforms (Shopify experience a plus).
  • Willingness to learn about blinds, fabrics, and DIY installation (training provided).

Why Join Us?

  • Global Team: Work alongside our supportive teams in New Zealand and Cebu.
  • Structured Onboarding: Your onboarding includes a trip to New Zealand for a comprehensive induction. Please note, being available for travel as part of this process is required..
  • Clear processes and tools to make your role effective.
  • Opportunity to work with a reputable, growing brand.

Role Hours:

Monday–Friday (New Zealand business hours: 6am–3pm PH time.

Sound like a great fit?

Send your CV and a brief cover email explaining why you are perfect for this role

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