Wave 1 Customer Service Representative

4 days ago

Cebu City, Central Visayas, Philippines SUNRISE SEARCH & SUPPORT INC Full time ₱500,000 - ₱1,000,000 per year

About the role

Sunrise Search & Support is looking for a talented Financial Account Call Centre Agent to join our team in Apas, Cebu City. This is a full-time role that will see you providing high-quality customer service and support to our clients in the financial services industry.

What you'll be doing

  • Answering and resolving inbound calls from customers with a range of financial enquiries and issues
  • Providing accurate information and advice to customers on financial products and services
  • Documenting customer interactions and following up on any outstanding requests or actions
  • Escalating complex queries to the appropriate team or department
  • Adhering to call centre performance metrics and quality standards
  • Contributing to the continuous improvement of our call centre operations

What we're looking for

  • Previous experience working in a call centre or customer service environment, ideally within the financial services sector
  • Strong communication and interpersonal skills, with the ability to build rapport and empathise with customers
  • Excellent problem-solving and critical thinking skills to handle a variety of customer enquiries
  • Proficient in using computer systems and customer relationship management (CRM) software
  • A passion for delivering exceptional customer service and a genuine interest in financial services
  • Fluency in English and the local Cebuano dialect

What we offer

At Sunrise Search & Support, we are committed to creating a supportive and engaging work environment for our employees. Some of the key benefits you can expect include:

  • Competitive salary and performance-based bonus opportunities
  • Comprehensive health and wellness benefits
  • Ongoing training and development to enhance your skills
  • Opportunities for career progression within the company
  • A friendly and collaborative team culture

About us

Sunrise Search & Support is a leading provider of call centre and customer support services to clients across the financial services industry. With over 10 years of experience, we are dedicated to delivering exceptional customer experiences and driving business success for our partners. Our state-of-the-art facilities, advanced technology, and highly skilled team of professionals enable us to consistently exceed our clients' expectations.

If you're excited about the prospect of joining our team and contributing to the growth of Sunrise Search & Support, we encourage you to apply now.

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