Technology Support and Asset Administrator

3 days ago

Ortigas Metro Manila, Philippines Private Advertiser Full time ₱1,200,000 - ₱2,400,000 per year

Responsibilities

  • Provide first-level technical support and manage troubleshooting for hardware, software, and system access issues.
  • Maintain and update the IT asset register, including setup, configuration, tracking, and logistics of company hardware.
  • Manage end-to-end onboarding and offboarding processes for client and staff, ensuring timely setup, deployment, and retrieval of equipment.
  • Coordinate with vendors and procurement teams for equipment sourcing, repairs, and delivery while ensuring quality and compliance with SLAs.
  • Monitor support tickets, onboarding/offboarding progress, and asset movements through HubSpot to maintain accurate documentation.
  • Suggest and implement process improvements to enhance IT operations and asset management efficiency.
  • Conduct IT onboarding, induction, and refresher training sessions to ensure staff awareness and compliance with company policies.

Requirements

  • Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.
  • Minimum of 10 years' experience in IT operations, technical support, or infrastructure management.
  • Hands-on experience with IMAC, ITSM, ITIL, IAM, PMO, CRM, M365, Windows 11, Azure AD, and Intune.
  • Strong problem-solving, organisational, and communication skills with attention to detail.
  • Proficient in IT asset management and documentation using tools such as HubSpot or similar systems.
  • Full lifecycle asset management experience essential, covering procurement, deployment, maintenance, and disposal processes.
  • Adaptable, proactive, and capable of working in a fast-paced, client-focused environment.
  • Willing to report onsite three times a week in Ortigas.

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