
Customer Service Supervisor
4 days ago
Job Description:
- Supervise daily operations of the customer service team, ensuring excellent customer support before, during, and after auctions
- Handle escalated customer concerns and provide timely resolutions
- Train, mentor, and evaluate team members to maintain a high standard of service
- Monitor customer interactions and continuously improve service processes
- Coordinate with various departments (e.g., Marketing, Logistics) to ensure smooth transaction flow
- Maintain and update customer service reports and documentation
- Ensure compliance with company policies and customer satisfaction standards
- Support the implementation of customer-focused initiatives and system improvements
Job Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field
- Minimum of 5 years' experience in a customer service role, with at least 2 years in a supervisory capacity
- Strong leadership, coaching, and team management skills
- Excellent verbal and written communication skills (English and Filipino)
- Proficient in MS Office (Word, Excel, Outlook); experience using CRM or customer service tools is an advantage
- Detail-oriented, highly organized, and able to multitask under pressure
- Strong problem-solving and conflict resolution skills
- Willing to work onsite in Subic Bay Freeport Zone
- Background in automotive, logistics, or auction industries is a plus
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