Team Leader/Supervisor

11 hours ago

Subic Bay Freeport Zone, Philippines Caring One Iloilo Inc Full time ₱480,000 - ₱720,000 per year

We are opening a Team Lead role for our Subic Bay Location

Job Responsibilities

Team Leadership & Management

  • Oversee day-to-day activities of CSRs, ensuring productivity, efficiency, and quality of service.
  • Monitor team attendance, punctuality, and adherence to schedules; address attendance issues promptly and in line with company policy.
  • Set clear goals and expectations for the team, aligned with campaign requirements and company objectives.
  • Conduct regular team meetings, coaching, and performance reviews to support development and improvement.

Performance & KPI Accountability

  • Ensure team meets or exceeds performance benchmarks (quality scores, service level agreements, productivity targets, customer satisfaction, etc.).
  • Track, analyze, and report on individual and team performance metrics.
  • Identify gaps in performance and implement action plans for improvement.
  • Collaborate with management to implement strategies that enhance team efficiency and results.

Operations & Support

  • Serve as a buffer for high-volume periods by providing hands-on support in handling inquiries or administrative tasks when necessary.
  • Escalate operational, technical, or process-related issues to the appropriate department.
  • Ensure the team is updated on campaign-specific protocols, compliance requirements, and best practices.
  • Promote a positive and professional work environment, fostering teamwork, accountability, and continuous learning.

Administrative & Reporting

  • Maintain accurate records of attendance, coaching sessions, and disciplinary actions.
  • Prepare and submit regular reports on attendance, performance, and other relevant KPIs to the Senior Team Leads and Operations Manager.
  • Ensure compliance with organizational policies, HIPAA, and other regulations when applicable.

Key Competencies:

  • Excellent communication and interpersonal abilities.
  • Ability to analyze performance data and drive accountability.
  • Strong organizational and problem-solving skills.
  • Adaptability and ability to manage multiple campaigns effectively.
  • Knowledge of healthcare regulations and call center operations

Qualifications:

  • Minimum of 2–3 years of BPO experience, with at least 1 year in a leadership or supervisory role, preferably in a healthcare account.
  • Proven ability to analyze team performance, implement action plans, and drive accountability to meet targets.
  • Excellent communication and interpersonal skills, with the ability to coach, motivate, and manage diverse teams.
  • Strong organizational and problem-solving skills; able to prioritize tasks and manage multiple campaigns simultaneously.
  • Working knowledge of healthcare regulations (e.g., HIPAA) and call center operations is required.
  • Demonstrated adaptability in a fast-paced, dynamic environment.
  • Proficient in MS Office and familiar with CRM or call center tools.

Working Conditions:

  • Environment: Call center setting involving both administrative supervision and customer interaction.
  • Schedule: Full-time, night shift or weekend hours based on client needs and demands.
  • Physical Requirements: Prolonged periods of sitting and using a computer; occasional lifting of files or supplies.

Job Types: Full-time, Permanent

Pay: Php25, Php30,000.00 per month

Benefits:

  • Health insurance
  • Paid training
  • Transportation service provided

Work Location: In person

  • team leader

    1 week ago

    Subic Bay Freeport Zone, Zambales, Philippines Intelligent Outsourcing, Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    Ready to Lead and Live More? Become Our Team Leader (UK Accountant)Tired of the 9-to-5 grind leaving you with no time for life? We're looking for a sharp, experienced UK Accountant ready to step into a Team Leader role that genuinely respects your work-life balance This isn't just a job; it's a chance to elevate your career and enjoy a life outside of the...

  • Team Leader

    1 week ago

    Clark Freeport Zone, Philippines Sutherland Full time ₱300,000 - ₱600,000 per year

    Company DescriptionAbout SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created...

  • Cafe Supervisor

    11 hours ago

    Subic Bay Freeport Zone, Zambales, Philippines Private Advertiser Full time ₱450,000 - ₱600,000 per year

    About the roleWe are seeking an experienced Cafe Supervisor to join our team. You will be responsible for overseeing the daily operations of our bustling cafe, ensuring exceptional customer service and maintaining the highest standards of food preparation and presentation.What you'll be doingSupervising and coordinating the work of cafe staff, including...

  • Logistics Supervisor

    12 hours ago

    Subic Bay Freeport Zone, Zambales, Philippines TBEA Subic Inc. Full time ₱600,000 - ₱800,000 per year

    We are seeking a Logistics Supervisor to join our project team based in Subic Bay Freeport Zone. The role is responsible for managing import logistics, coordinating with customs brokers and government agencies, and ensuring smooth and timely customs clearance of project materials.Job Qualifications:Degree in Business Administration, Marketing, or any related...

  • Warehouseman

    1 week ago

    Subic Bay Freeport Zone, Philippines Innovative Fibre Industires Full time ₱720,000 - ₱1,440,000 per year

    Join our hardworking warehouse teamYou'll play an essential role in ensuring the accurate, efficient, and organized handling of goods — from receiving and storage to picking and dispatch.Key Responsibilities: Receive, inspect, and properly store incoming materials Pick, pack, and prepare items for dispatch according to orders Ensure correct labeling,...

  • Dispatcher/Logistics Coordinator

    4 days ago

    Subic Bay Freeport Zone, Philippines CSD Global 88 Logistics Corp. Full time ₱200,000 - ₱240,000 per year

    Candidate must possess at least a Bachelor's Degree .With experience working in trucking/logistics is an advantage.Able to work in a flexible schedule.Can work asap.Key Responsibilities:Oversees own company trucks during day or night operations, ensuring smooth and timely fleet activities.Duties & Responsibilities:Handling and assisting with client...

  • Promodiser - Waltermart Subic

    2 weeks ago

    Subic Bay Freeport Zone, Philippines Allied Premium Clothing Inc.​ - Popique Beauty Full time ₱200,500 per year

    Job Summary:The Promodiser is responsible for promoting and selling products in assigned department stores, ensuring proper product display and availability, and providing excellent customer service to achieve sales targets and uphold brand standards.Key Responsibilities:Promote and sell products to customers within the assigned department store.Ensure all...

  • Lead Accountant

    2 days ago

    Subic Bay Freeport Zone, Philippines The Nest By The Sea Full time ₱240,000 - ₱360,000 per year

    DUTIES AND RESPONSIBILITIES: Lead AccountantReports to: COO, CFOLocation: Subic Bay Freeport ZoneWhen COO is in town, Finback OfficeWhen COO is out of town, Cubi OfficeReport to office 5 days per weekWork From Home 1 day per weekOnsite visits to each location when neededJob Summary:The Lead Accountant is a key leader in the finance department, responsible...

  • Customer Service Supervisor

    2 days ago

    Subic Bay Freeport Zone, Zambales, Philippines UNITED AUCTIONEERS INC. Full time ₱800,000 - ₱1,200,000 per year

    Job Description:Supervise daily operations of the customer service team, ensuring excellent customer support before, during, and after auctionsHandle escalated customer concerns and provide timely resolutionsTrain, mentor, and evaluate team members to maintain a high standard of serviceMonitor customer interactions and continuously improve service...

  • Front Office Supervisor

    6 days ago

    Subic Bay Freeport Zone, Zambales, Philippines Sands of Triboa Resorts and Spa Inc. Full time ₱900,000 - ₱1,200,000 per year

    Oversee the Front Office Operations.Make sure that we delivers satisfaction services to our guests especially during check in and check outEnsure that the team inputted the correct charges of the guest/sPrepares the daily VIP arrivals and assists them during check inAssist the Rooms Division Manager in implementing the Front Office Policies and...