Front Office Supervisor

2 weeks ago

Subic Bay Freeport Zone Zambales, Philippines Sands of Triboa Resorts and Spa Inc. Full time ₱900,000 - ₱1,200,000 per year
  • Oversee the Front Office Operations.
  • Make sure that we delivers satisfaction services to our guests especially during check in and check out
  • Ensure that the team inputted the correct charges of the guest/s
  • Prepares the daily VIP arrivals and assists them during check in
  • Assist the Rooms Division Manager in implementing the Front Office Policies and Procedures
  • Reviews and approves room move and room rate changes
  • Handles guest complaints and follows them up to reduce future complains
  • Assists the Rooms Division Manager in compiling information for reports
  • Monitors guest services
  • Prepares the weekly schedule of the Front Office Staff
  • Implements recycle, re-use and reduce to minimize wastage of stationaries, envelopes, folders and other office supplies.
  • Coordination meeting with respective department
  • Do the team's daily morning briefing
  • Ensure that we provide the guest with a very satisfaction rate

  • Front Office Supervisor

    2 weeks ago

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