CSR - Voice | Paranaque, Laguna & Dumaguete

2 weeks ago

Paranaque City, Calabarzon, Philippines SPi Global (now Straive) Full time ₱15,000 - ₱30,000 per year

Job Description:

  • Handles high volume of inbound and/or outbound calls in a timely manner
  • Addresses customer inquiries related to products, services, or account status
  • Provides accurate, valid, and complete information using the right methods/tools
  • Resolves customer complaints efficiently, aiming for first-call resolution
  • Escalates complex issues to appropriate departments when necessary
  • Follows communication scripts and guidelines when handling calls
  • Maintains customer records by updating account information

Job Qualifications

  • High School Old Curriculum graduate or higher
  • At least 6 months of experience in BPO
  • Amenable to start as soon as possible
  • Amenable to work onsite and shifting schedule
  • Detail-oriented with strong organizational and multitasking skills
  • Good communication and comprehension skills

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