Capacity Planner and Forecaster
9 hours ago
Location: Paranaque, Laguna and Dumaguete
CAPACITY PLANNER AND FORECASTER
Job Description
The Capacity Planner and Forecaster is responsible for analyzing historical data, creating accurate forecasts, and developing capacity plans to ensure optimal resource allocation. This role requires strong analytical skills and expertise in statistical modeling and forecasting methodologies.
Key Roles and Responsibilities
• Develop accurate short-term and long-term forecasts for contact volumes
• Create capacity plans based on forecast data and business requirements
• Analyze historical trends and identify patterns affecting demand
• Collaborate with business stakeholders to understand capacity requirements
• Monitor forecast accuracy and continuously improve forecasting models
• Prepare capacity planning reports and recommendations
• Support budget planning with resource requirement projections
• Conduct what-if scenario analysis for different business conditions
Required Knowledge and Skills
• 3+ years experience in forecasting and capacity planning
• Strong knowledge of statistical forecasting methods (ARIMA, exponential smoothing, etc.)
• Experience with time series analysis and trend identification
• Understanding of contact center metrics and drivers
• Advanced analytical and mathematical skills
• Experience with data visualization and reporting
• Knowledge of capacity planning principles and methodologies
Technical Expertise and Tools
• Advanced Excel with statistical functions and modeling
• Statistical software (R, Python, SPSS, SAS)
• Forecasting tools (Forecast Pro, Oracle Crystal Ball, etc.)
• Workforce Management Systems for data extraction
• Business Intelligence platforms (Power BI, Tableau)
• Database systems and SQL querying
• Programming languages (Python, R) for advanced analytics
Personal Characteristics and Competencies
• Strong analytical and logical thinking
• Detail-oriented with high accuracy standards
• Curiosity for data exploration and pattern recognition
• Ability to translate complex data into business insights
• Proactive approach to identifying forecasting improvements
• Strong communication skills for presenting technical findings
-
Capacity Planner
9 hours ago
Paranaque City, Calabarzon, Philippines Straive Full time ₱1,200,000 - ₱2,400,000 per yearJob DescriptionThe Capacity Planner and Forecaster is responsible for analyzing historical data, creating accurateforecasts, and developing capacity plans to ensure optimal resource allocation. This role requiresstrong analytical skills and expertise in statistical modeling and forecasting methodologies.Key Roles and Responsibilities• Develop accurate...
-
demand planner
2 weeks ago
Paranaque City, Calabarzon, Philippines Educar Shared Services Inc Full time ₱400,000 - ₱600,000 per yearThe Demand Planner is responsible for developing accurate sales forecasts and demand plans to ensure optimal inventory levels and efficient supply chain operations. The role involves close coordination with Sales, Marketing, Production, and Procurement to align forecasts with business goals.Key Responsibilities:Develop and maintain demand forecasts based on...
-
Workforce Planner
2 weeks ago
Paranaque City, Calabarzon, Philippines IBEX Global Full time ₱1,200,000 - ₱2,400,000 per yearOverviewThe Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity...
-
Material Planner
10 hours ago
Paranaque City, Calabarzon, Philippines CAFÉ MARY GRACE Full time ₱300,000 - ₱450,000 per yearI. JOB SUMMARYThe Materials Planner is responsible for planning and monitoring the materials requirement of the department, both direct and indirect, ensuring accurate inventory, efficient production flow at the least possible cost. S/he is also responsible in managing inventories, collaborating with the purchasing department, placing orders, and liaising...
-
Supply Planner
10 hours ago
Paranaque City, Calabarzon, Philippines Mary Grace Cafe Full time ₱900,000 - ₱1,200,000 per yearSupply Planner – Indirect WarehouseReports to: VP of OperationsTo plan, manage, and optimize the supply of indirect materials (i.e. not raw ingredients that go into food, but the supporting materials, parts, maintenance supplies, utilities, etc.) into the warehouse to ensure smooth operations, cost efficiency, and minimal stockouts or overstock...
-
Demand Planning SG
8 hours ago
Paranaque City, Calabarzon, Philippines Mondelēz International Full time ₱1,500,000 - ₱3,000,000 per yearJob DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It PossibleJob Profile SummaryAs Demand Planner Singapore, you will develop the 0-24-month IBP forecast by Category, Brands and at the stock keeping unit (SKU) level. You will coordinate, challenge and influence building block with...
-
Workforce Planner
10 hours ago
Antipolo City, Calabarzon, Philippines TaskUs Full time ₱1,500,000 - ₱3,000,000 per year*Job DescriptionAbout TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...
-
WFM Scheduler
9 hours ago
Paranaque City, Calabarzon, Philippines IBEX Global Full time ₱300,000 - ₱600,000 per yearOverviewThe Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity...
-
Chef De Cuisine
9 hours ago
Paranaque City, Calabarzon, Philippines Okada Manila Full time ₱1,200,000 - ₱2,400,000 per yearI. BASIC PURPOSE / JOB BRIEF:The Chef De Cuisine is responsible in creating the menu, developing the recipes for each of the menu item and overseeing the preparation, cooking and final plating of every food that comes out of the kitchen in line with international quality standards, hygiene and safety regulation, and client preference. He/She is also...
-
Workforce Analyst
11 hours ago
Paranaque City, Calabarzon, Philippines 247 Home Health and Maxcare Hospice Full time ₱300,000 - ₱500,000 per yearThe Wokrforce Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.Main Responsibilities:Manage the call volume, daily attendance and program break schedulesAssist with creation if metrics and targets for servicesWork closely with the operations team to analyze and help improve their delivery...