CSR | Non-Voice

23 hours ago


Cavite City, Calabarzon, Philippines LUMER UNIVERSAL MANAGEMENT SERVICES INC Full time ₱200,000 - ₱250,000 per year

About the role

We are seeking a talented Customer Service Representative (CSR) to join our dynamic team at LUMER UNIVERSAL MANAGEMENT SERVICES INC'. This is a full-time, non-voice role based in Cavite, Calabarzon. As a CSR, you will play a crucial part in delivering exceptional customer service and support to our valued clients.

What you'll be doing

  • Responding to customer inquiries and requests via email, chat, and other non-voice communication channels
  • Troubleshooting and resolving customer issues in a timely and efficient manner
  • Providing product information, order status updates, and other customer-related support
  • Maintaining detailed records of customer interactions and actions taken
  • Contributing to the continuous improvement of our customer service processes and procedures
  • Collaborating with cross-functional teams to ensure a seamless customer experience

What we're looking for

  • Minimum 1 year of experience in a customer service or contact centre role
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong problem-solving and critical thinking abilities to effectively address customer concerns
  • Proficient in written communication, with the ability to respond to customers in a clear, concise, and professional manner
  • Familiarity with customer service software and tools
  • Ability to work in a fast-paced, dynamic environment and meet deadlines
  • Commitment to providing exceptional customer service and a positive attitude

What we offer

At LUMER UNIVERSAL MANAGEMENT SERVICES INC', we are dedicated to creating a supportive and rewarding work environment for our employees. We offer competitive salaries, opportunities for career advancement, and a range of benefits including medical and dental coverage, retirement plans, and ongoing training and development programs.

About us

LUMER UNIVERSAL MANAGEMENT SERVICES INC' is a leading provider of customer service and business process outsourcing solutions. With a strong focus on innovation and customer satisfaction, we strive to deliver exceptional service to our clients across various industries. Join our team and be a part of our continued success

Apply now to become our next CSR



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