CSR | Non-Voice
2 days ago
About the role
We are seeking a talented Customer Service Representative (CSR) to join our dynamic team at LUMER UNIVERSAL MANAGEMENT SERVICES INC'. This is a full-time, non-voice role based in Cavite, Calabarzon. As a CSR, you will play a crucial part in delivering exceptional customer service and support to our valued clients.
What you'll be doing
- Responding to customer inquiries and requests via email, chat, and other non-voice communication channels
- Troubleshooting and resolving customer issues in a timely and efficient manner
- Providing product information, order status updates, and other customer-related support
- Maintaining detailed records of customer interactions and actions taken
- Contributing to the continuous improvement of our customer service processes and procedures
- Collaborating with cross-functional teams to ensure a seamless customer experience
What we're looking for
- Minimum 1 year of experience in a customer service or contact centre role
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong problem-solving and critical thinking abilities to effectively address customer concerns
- Proficient in written communication, with the ability to respond to customers in a clear, concise, and professional manner
- Familiarity with customer service software and tools
- Ability to work in a fast-paced, dynamic environment and meet deadlines
- Commitment to providing exceptional customer service and a positive attitude
What we offer
At LUMER UNIVERSAL MANAGEMENT SERVICES INC', we are dedicated to creating a supportive and rewarding work environment for our employees. We offer competitive salaries, opportunities for career advancement, and a range of benefits including medical and dental coverage, retirement plans, and ongoing training and development programs.
About us
LUMER UNIVERSAL MANAGEMENT SERVICES INC' is a leading provider of customer service and business process outsourcing solutions. With a strong focus on innovation and customer satisfaction, we strive to deliver exceptional service to our clients across various industries. Join our team and be a part of our continued success
Apply now to become our next CSR
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