ITSM Consultant

18 hours ago

Taguig, National Capital Region, Philippines NRI Australia & New Zealand Full time ₱900,000 - ₱1,200,000 per year

The Opportunity

We are seeking a highly skilled and experienced ITSM Consultant to join our IT Service Delivery team. This role plays a critical part in ensuring the effective planning, delivery, and continuous improvement of capacity and availability management services. You will be responsible for monitoring resource utilization, forecasting future demand, and implementing strategies that align with business goals and service level targets.

Knowledge | Skills | Abilities:

Qualifications And Clearances

  • Formal ITIL qualification
  • Relevant industry experience
  • Baseline Security Clearance required

Related Experience

  • At least 5-6 years' experience in overseeing the delivery of IT services in a managed service environment or large government agency covering Asset Management

Desirable attributes specific to role

  • Recent experience in a similar position, preferably within an outsourcing environment
  • Strong understanding of Asset Management planning & principles
  • Strong stakeholder management, facilitation, & influencing skills
  • Effective conflict resolution & negotiation capabilities
  • Excellent listening & communication skills, with the ability to present complex information clearly to both technical & non-technical audiences
  • Experience in developing metrics, trend analysis, & reporting to support quality outcomes & continuous service improvement
  • Understanding of SLTs, SLAs, OLAs, CSFs, & KPIs

Other Requirements

  • Strong analytical & problem-solving skills
  • High-level working knowledge of common infrastructure & application technologies

The ideal candidate is forward-thinking, strategic, & highly organized, with a demonstrated ability to drive operational improvements through effective Asset Management

What Makes Us NRI?

Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you're always ahead of tomorrow.

We're that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond.

We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We're backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we're powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers.

You've found yours with NRI.

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