Tools Consultant

20 hours ago

Taguig, National Capital Region, Philippines NRI Australia & New Zealand Full time $60,000 - $80,000 per year

The Opportunity

We are seeking a highly skilled and experienced Tools Consultant - ServiceNow SME to join our team, providing expert guidance on the implementation, configuration, and optimization of the ServiceNow platform within a managed services or government environment. You will play a key role in supporting digital service management transformation through automation, integration, and best practice delivery.

Knowledge | Skills | Abilities:

  • At least 4-6 years' experience as ITSM ServiceNow SME in a managed service environment or large government agency
  • Must have ServiceNow platform expertise including strong knowledge of ServiceNow modules, e.g. ITSM, ITOM, ITAM & others
  • Proficiency in scripting languages (JavaScript, Glide, etc.), database concepts, & integration technologies
  • Problem-solving & analytical skills with ability to analyse complex problems, identify root causes, & develop effective solutions
  • Excellent communication & collaboration skills to work effectively with clients, stakeholders & team members
  • Proficient with ITIL framework & solid understanding of ITIL concepts & best practices
  • ServiceNow certifications desirable including Certified System Administrator (CSA) or Certified Application Developer (CAD)

What Makes Us NRI?

Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you're always ahead of tomorrow.

We're that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond.

We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We're backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we're powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers.

You've found yours with NRI.

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