Information Technology Service Management Consultant

2 days ago

Taguig, National Capital Region, Philippines Indra Full time
Overview

The consultant will assess the current IT services, pricing approach, and governance structure to help define a new standardized service catalog and transparent pricing model that aligns with business and IT needs.

Responsibilities
  • Evaluate existing services, cost structures, and governance capabilities.
  • Design a target service catalog leveraging TBM, ITSM, COBIT, and OECD frameworks.
  • Develop a sustainable pricing methodology with chargeback and re-invoicing criteria.
  • Prepare a Gap Analysis report and a detailed implementation roadmap to support future adoption.
Qualifications
  • Minimum 8+ years in IT Service Management, IT Financial Management, or IT Strategy Consulting roles (preferably within FinTech or Financial Services).
  • Framework Knowledge: Strong expertise in TBM (Technology Business Management), ITIL/ITSM, COBIT, and familiarity with OECD transfer pricing guidelines.
  • Financial Acumen: Proven track record in designing IT cost models, chargeback mechanisms, pricing frameworks, and rate cards.
  • Consulting Skills: Demonstrated experience in current state assessments, stakeholder engagement, and building target operating models.
  • Analytical Skills: Strong ability to analyze cost structures, service dependencies, and governance models to deliver actionable insights.
  • Communication: Excellent skills in stakeholder management, presentation, and documentation for executive audiences.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Consulting and Information Technology
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