Level 2 IT Support Engineer
5 days ago
HUSTLE IN BGC, LUNCH IS ON US Free lunch every day, plus extra treats to help you grow, earn, and save more
TECHNO-CODED PERKS – Enjoy these Benefits
- Comprehensive day 1 HMO including 10K medical reimbursement
- Additional HMO coverage for your dependent + dental coverage
- Free lunch meals, plus Monday breakfasts and Friday treats
- Psychiatric sessions included under your healthcare plan
- 24 Paid Time-Offs (with Annual leave conversion)
- Continuous career development & certifications
- Travel & training opportunities overseas
- Comprehensive life insurance coverage
- Regular engaging company events
- Annual appraisal based on merits
- Regular awards and recognitions
- Free annual Flu vaccinations
- Employee referral programs
YOUR MAIN ROLE
Take charge as our Level 2 IT Support Engineer by providing comprehensive technical support to our MSP partners and their clients.
YOUR DAILY TASKS
- Address issues and service requests that relates to all workstations, servers, networks, devices, software, and general administration tasks
- Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.
- Documentation and knowledge sharing
- Communication with customers
YOUR RELATED EXPERIENCES
- 3+ years of experience as an IT Support Engineer or similar technical support role.
- Proficient in Active Directory,Microsoft O365, BrightGauge, ITGlue, AutoTask/ConnectWise, Fortinet Firewalls, and Windows Server Administration.
- Familiarity with IT monitoring tools and incident management systems.
- Excellent written and communication skills, able to explain technical concepts to non-technical users.
- Strong problem-solving and decision-making skills.
- Amenable to work on site: Bonifacio Global City (Day)
#WeAreTGT in BGC: Great Place To Work Certified
TGT's Bonifacio Global City Branch is a vibrant location with plenty to offer. If you're looking for a dynamic career opportunity with a great company culture, this is the perfect role for you
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