Level Support

3 days ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time
About the Job: Level Support - TM (Taguig)

Work setup: Onsite | Day shift 8am to 5pm or 9am to 6pm

Start Date: ASAP

Job Responsibilities:

  • Handle support issues from Nessus customers via web-to-case, voice, and chat channels.
  • Handle product how-to, configuration, and product installation inquiries using fixes and solutions from the Nessus support knowledge base.
  • Utilize the Tenable Salesforce instance to document all support interactions and advance issues to other support teams per documented processes.
  • Analyze and advance complex technical issues to support team.
  • Ensure customer feedback is properly channeled into Product Management and Research & Development.
  • Identify opportunities to improve or add content to the Nessus Support Knowledgebase and work with the support team to get the content added so it can be reused.
  • Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations

Requirements:

  • A bachelor's degree or associate degree is preferred but not required.
  • Minimum of 2 years experience in supporting a tech program.
  • Experience in managing a team of 10 to 12 TSRs.
  • Working knowledge of networking, Linux/Unix, macOS, Windows administration, patch deployment and system configuration, security, and Active Directory.
  • Demonstrated leadership/people manager skills; the ability to take the lead in making improvements and resolving issues.

  • Level Support

    3 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Work setup: Onsite | Day shift 8am to 5pm or 9am to 6pmStart Date: ASAP | BGC, TaguigJob Responsibilities: Handle support issues from Nessus customers via web to case, voice and chat channels.Handle product how-to, configuration, and product installation inquiries using fixes and solutions from the Nessus support knowledge base.Utilize Tenable Salesforce...

  • Level 2 IT Support Engineer

    5 days ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time

    Level 2 IT Support Engineer (MSP Environment) Location: Taguig, BGC Work Setup: 100% Onsite Shift: Night ShiftWhat You'll DoTroubleshoot and resolve escalated server, network, endpoint, and Microsoft 365 issues.Manage Active Directory, user provisioning, and group policy configuration.Configure and maintain DNS, DHCP, and firewall settings for client...

  • Level 2 IT Support Engineer

    5 days ago

    Taguig, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time ₱900,000 - ₱1,200,000 per year

    HUSTLE IN BGC, LUNCH IS ON US Free lunch every day, plus extra treats to help you grow, earn, and save more TECHNO-CODED PERKS – Enjoy these BenefitsComprehensive day 1 HMO including 10K medical reimbursementAdditional HMO coverage for your dependent + dental coverageFree lunch meals, plus Monday breakfasts and Friday treatsPsychiatric sessions included...

  • IT Helpdesk Support- Level 1

    5 days ago

    Taguig, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱460,800 per year

    As a Service Desk / Help Desk Specialist, you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.Location: BGC Corporate center, 30th Street corner 11th Avenue, Bonifacio Global City, Taguig CityJob Description:Respond to and resolve incoming IT...

  • Software Engineer

    2 weeks ago

    Taguig, National Capital Region, Philippines Galilee Business Support Services Full time ₱1,200,000 - ₱2,400,000 per year

    About the RoleThe Business Support Engineer is responsible for supporting and improving the organisation's business systems, ensuring smooth operations and effective problem resolution. This role involves analysing system performance, resolving Level 2 and Level 3 technical issues, providing actionable insights, supporting database management, and...

  • Team Lead – Loan Processing

    5 days ago

    Taguig, National Capital Region, Philippines Galilee Business Support Services Full time ₱750,000 - ₱900,000 per year

    Official role title: Loan Support Team LeaderAbout the RoleThe Loan Support Team Leader (AU Mortgage) is responsible for managing the day-to-day operations of the loan processing team, ensuring performance targets, service levels, and quality standards are consistently met. This role requires a strong background in the Australian mortgage process and...

  • sap abap analyst – level 2

    5 days ago

    Taguig, National Capital Region, Philippines Systemantech Full time ₱100,000 - ₱120,000 per year

    POSITION SUMMARY:The Application Support - SAP ABAP Analyst Level 2 role is to provide development support across the various modules of the SAP systems.The analyst will be responsible for development and modification of SAP programs, investigation of issues through to resolution. They will need to work closely with the Functional, Security and Basis...

  • Team Lead – Loan Processing

    5 days ago

    Taguig, National Capital Region, Philippines GBSS (Galilee Business Support Services) Full time ₱900,000 - ₱1,200,000 per year

    Official role title: Loan Support Team Leader About the RoleThe Loan Support Team Leader (AU Mortgage) is responsible for managing the day-to-day operations of the loan processing team, ensuring performance targets, service levels, and quality standards are consistently met. This role requires a strong background in the Australian mortgage process and...

  • Team Leader

    5 days ago

    Taguig, National Capital Region, Philippines GBSS (Galilee Business Support Services) Full time ₱1,500,000 - ₱2,500,000 per year

    Official role title: Team Leader - Loan Support About the RoleThe Team Leader - Loan Supportis responsible for managing the day-to-day operations of the loan processing team, ensuring performance targets, service levels, and quality standards are consistently met.This role requires a strong background in theAustralian mortgage processand involves guiding...

  • Customer & Technical Support Associate (Automotive) - Level 1

    5 days ago

    Taguig, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.Established in 1985 as a monitoring center and provider of...