Supplier Performance Management Admin

Role Purpose

The Supplier Performance Management Consultant is critical to the success of

drop ship suppliers, acting as the primary liaison between suppliers and internal

teams while cultivating relationships with key decision-makers among our top

suppliers. This role ensures smooth operations by proactively anticipating issues,

developing corrective action plans, and leading the operational supplier

development strategy to resolve challenges.

Position Scope

Supplier Performance Management:

• Subject Matter Expert -
  Provide expert operational guidance to suppliers, helping them optimise their processes using various operational programs and automation tools. This guidance supports suppliers in achieving higher efficiency and reliability in their operations.
• Strategic Performance Projects -
  Lead and execute strategic initiatives aimed at improving supplier performance, such as targeted sprints focused on key operational metrics like lead time, inventory compliance, manifesting errors and incidents.
• Supplier Liaison:

Serves as the central point of contact for out top 50 drop ship suppliers. Responsible for developing corrective action plans and owning the operational supplier development strategy to proactively address and resolve operational challenges.
- Performance Outreach -
Execute the Monthly Performance Outreach program, focused on analysing the performance of the top 50 suppliers. Prepare detailed and actionable reports on key operational metrics, including fill rates, lead times, inventory compliance, manifesting errors and incident rates. Share these insights with suppliers, providing tailored recommendations for performance enhancement. Continuously follow up to ensure the implementation of these recommendations, offering additional support as needed.
- Technology-Driven Efficiency -
Utilise advanced technology and data analysis to enhance supplier performance management. This includes automating key processes and leveraging performance dashboards to provide real-time insights, enabling the operations team to respond quickly to any emerging issues and maintain optimal supplier performance.
- Peak Preparation
-
Ensure our top suppliers are well prepared to handle peak volumes during major sales event periods. This includes proactively guiding them to make the required operational arrangements such as weekend operations and staff planning, technical setups such as frequent inventory feeds as well as logistics.

Supplier Operations Weather Process:

• Engage with suppliers regarding late orders from the previous day in case of high late order counts, collaborating with them to resolve operational issues.
• Oversee and optimise the weather outreach process, ensuring supplier orders are up-to-date with minimal unactioned orders beyond 48 hours after the MSBD.
• Analyse supplier performance trends and provide actionable recommendations to improve order management, particularly during peak seasons.
• Expand the weather process to include operational topics that requires urgent action from the suppliers, in example SKUs that attract a high number of incidences, poor reviews / NPS scores over a short period of time.

Experience & qualifications

• Experience managing supplier and internal relationships, including at executive level.
• Experience in structured problem-solving and making informed recommendations. Ideally with formal training and practical experience in Lean Six Sigma methodologies
• Focused on data-driven decision-making to address complex issues and optimise processes confidentially using basic excel/google sheet analytics tools.
• Strong skills in Excel / google sheets (intermediate to advanced) and
• SQL skills (basic)
• Software Applications Knowledge: Understanding of ERP and WMS
• systems, especially in sales, stock, and purchase order management.
• Experience in Root Cause Analysis: Proven ability to conduct thorough
• root cause analyses and initiate improvements
• Independent Work and Multitasking: Capability to work independently
• and manage multiple priorities efficiently in a fast-paced environment.
• Demonstrated ability to manage multiple priorities and work under pressure
• to meet deadlines and deliver exceptional results.