IT Support Staff
2 weeks ago
Job Qualifications
· Graduate of Computer Science/Information Technology, Engineering or equivalent
· Preferably with prior experience in a BPO setting
· Knowledgeable with Genesys/Yealink phone, Citrix, Windows OS and MAC OS
· Solid understanding in hardware and software issues
· Highly motivated, proactive and results-oriented
· Must be willing to work on-site at Diliman, Quezon City
Job Responsibilities
· Monitors and maintains the computer systems as well as the networks within the company
· Deals directly with employees who have technical issues such as forgotten passwords, viruses or email issues
· Installs and configures computer systems
· Diagnose and solves hardware/software faults
· Analyses call logs to spot trends and underlying issues
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