IT Support Specialist

1 day ago

Quezon City, National Capital Region, Philippines Global Staff Network Full time


Job Title: IT Support Specialist (Level 2)

Location: Quezon City (Onsite)

Schedule: Monday to Friday, 7:00 AM 4:00 PM (PH Time)

Overview:

We are looking for an IT Support Specialist (Level 2) to provide technical support for hardware, software, networks, and cloud systems. You will handle escalated issues, document all activities, and ensure a great support experience for all users.

Key Responsibilities:

Technical Support:

  • Provide Level 2 support for hardware, software, network, and cloud systems.

  • Troubleshoot and resolve escalated issues.

  • Assist with Microsoft 365, Windows, Mac, network, and peripheral device issues.

Ticketing & Documentation:

  • Manage and update support tickets in HaloPSA (ARMM tool).

  • Document troubleshooting steps and resolutions.

  • Keep records of Microsoft 365 system changes and configurations.

Systems Setup & Configuration:

  • Set up and configure new hardware, software, and user accounts.

  • Support onboarding and offboarding tasks.

  • Help maintain cloud services like Microsoft 365 and Azure AD.

Maintenance & Monitoring:

  • Monitor systems and prevent potential issues.

  • Support updates, patches, and routine maintenance.

  • Assist in maintaining network equipment.

Customer Service & Teamwork:

  • Communicate clearly with end users for a positive support experience.

  • Escalate critical issues to senior IT staff when needed.

  • Work with the IT team to improve support processes.

Qualifications:

  • Experience in Level 2 technical support for hardware, software, networks, and cloud systems.

  • At least 3 years' experience in relevant role.

  • Graduate pf Computer Science, Information Technology, or any related field.

  • Hands-on experience with HaloPSA (ARMM tool) or similar ticketing systems.

  • Strong troubleshooting skills in Windows and Mac environments.

  • Knowledge of Microsoft 365 administration and security.

  • Ability to handle multiple tickets while keeping accurate documentation.

  • Strong customer service and communication skills.

Preferred:

  • Experience with Microsoft Azure AD.

  • Background in small-to-medium business IT support.

  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft 365 Fundamentals, ITIL).

Benefits:

  • Day-shift schedule
  • Free coffee and snacks
  • Competitive salary
  • 13th-month pay
  • Paid annual leave
  • HMO coverage
  • Life insurance
  • Birthday leave

Take a look at our office: We provide staff with access to state-of-the-art facilities

Meet our growing team:

  • Global Staff Network is expanding in Manila
  • Global Staff Network: New HQ
  • A Year of Estimating Excellence at GSN

Our Recruitment Process: Work Culture & Recruitment at GSN | A Look Inside


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