Claims Manager/Handler for a Claims Management Service Company

18 hours ago

Manila, National Capital Region, Philippines TGY Trade Virtual Assistants Opc Full time ₱900,000 - ₱1,200,000 per year

Remote position

Position:
Claims Intermediary/Handler for a Claims Management Service Company
Company Overview:
We are currently seeking a
Claims Intermediary/Handler
to join our team on a full-time, remote basis. You will be responsible for overseeing and managing all aspects of the claims process, ensuring timely and accurate resolution of claims for our clients.

Key Responsibilities

  • Manage the end-to-end insurance claims process, from lodgement through to resolution.
  • Advocate for clients by challenging underpaid claims and negotiating fair outcomes with insurers.
  • Provide regular updates and support to clients, ensuring transparency and confidence.
  • Coordinate inspections, gather documentation, and collate evidence to strengthen claims.
  • Prioritise and manage multiple cases at once, ensuring all deadlines are met.
  • Record and maintain detailed case notes to ensure compliance with company and insurer requirements.
  • Collaborate with internal teams to ensure smooth handovers, accurate reporting, and strong client outcomes.
  • Identify and recommend process improvements to enhance efficiency and service delivery.

What Were Looking For

  • Proven background in claims management, insurance, or a closely related field.
  • Strong communication and negotiation skills, with a client-first mindset.
  • Ability to balance multiple priorities while maintaining accuracy and compliance.
  • Highly organised, detail-oriented, and proactive in solving problems.

  • Tech-savvy and comfortable working in a remote environment.

  • Preferred:

  • Experience with property insurance claims in Australia.
  • Familiarity with tools such as RingCentral, Zendesk, BuilderTrend, WeatherWatch, HailTrace, or similar claims/project management software.

Perks & Benefits:

  • Permanent Morning Shift (Monday-Friday)
  • Opportunity to work with a dynamic team & diverse clients
  • Work from anywhere with a stable internet connection
  • Bi-Monthly Payouts
  • Opportunity to earn incentives & bonuses
  • Outstanding people culture & non-toxic work environment
  • Opportunities for growth & career advancement

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