Claim Specialist

Master the Art of Precision in Claims Management

Turn every dispute into an opportunity for accuracy and efficiency. In this role, your expertise in claims and dispute resolution will connect you to international opportunities in accounting and finance. Build a global career, make your mark in the industry, and leave a lasting legacy while enjoying the comfort of working from home.

Job Description

As a Claim Specialist, you will play a vital role in supporting AP/AR teams by auditing invoices, managing dispute claims, and filing shipping claims. You will collaborate across departments and vendors to resolve discrepancies, ensuring accuracy, compliance, and efficiency in financial operations.

Job Overview

Employment type: Full-time

Shift: Night shift, Weekends Off

Work setup: Permanent WFH

Exciting Benefits Await:

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Education & Experience

• Bachelor's degree in Accounting or a related field (preferred).
• Minimum of 2 years of experience in claims management or a related role (preferred).
• Experience with customs and duties is a strong plus.

Skills and Abilities

• Ability to work independently and collaboratively in a team environment.
• Strong analytical and reasoning abilities with excellent attention to detail.
• Adaptable to changes in workload and assignments.
• Proactive and self-directed with strong initiative.
• Effective time management and organizational skills.
• Proficient in Microsoft Office Suite, especially Excel, PowerPoint, and Word.
• Comfortable handling multiple tasks and deadlines efficiently.

Your Daily Tasks

Accounting & Dispute Resolution Duties

• Assist the Accounts Payable team in auditing ocean import and customs duty invoices by partnering with internal departments, freight forwarders, carriers, and customs brokers.
• Submit and manage dispute claims for incorrect or invalid charges on ocean freight, accessorial fees, and customs duties.
• Support the AP team in disputing LTL invoices with discrepancies or incorrect charges.
• Communicate with vendors regarding disputed invoices and follow up until resolution.
• Respond to inquiries from ocean freight vendors and internal teams to address invoice discrepancies.
• Ensure customs duty corrections are submitted promptly.
• Maintain accurate records in the ERP system and BOX file storage.
• Proactively review and improve internal and external processes to enhance efficiency and profitability.
• File monthly shipping claims to the factory.
• Assist the AR team in filing chargebacks for invalid deductions and payment discrepancies.

LTL Claims Management

• Manage the end-to-end LTL claims process, including filing, reconciliation, and closure, while ensuring compliance with internal deadlines and procedures.
• Investigate and resolve freight damages, losses, and shortages.
• Review and document all supporting claim documentation.
• Monitor ERP claim reports to ensure timely submission and resolution.
• File claims with LTL providers for damage, concealed damage, or lost shipments.
• Coordinate with carriers and internal teams to gather necessary documentation and evidence for claim filings.
• Negotiate with carriers to ensure fair and timely claim settlements to minimize company losses.
• Follow up with LTL vendors regarding outstanding claims.
• Maintain accurate and up-to-date claim records in ERP and BOX.

About the Client

Practical Solutions, Stylish Results

Our client is a leading player in the storage, organization, and home solutions industry. With a commitment to innovation, quality craftsmanship, and versatility, they design products that meet everyday needs while maintaining a stylish appeal. Their customer-first approach ensures practical solutions that blend function and elegance, making them a trusted name in households worldwide.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra