Customer Service Representative

2 weeks ago

Quezon City, National Capital Region, Philippines Comrise Full time ₱420,000 per year

Job description:

As an Collection Specialist, you are responsible for handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application, cash collection and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client. You must establish and/ or maintain good relationship with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader and deliver services as necessary to meet the SLAs and OLAs requirements from the area of your responsibility.

Responsibilities:

  • Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment
  • Independently collect past due invoices by contacting customers via phone, email, or portal
  • Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.
  • Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment.
  • Process daily and/or month-end Account reconciliations - spread sheets such as daily cash log.
  • Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company.
  • Preparation of weekly aging report and prioritize accounts based on overdue status.
  • Account review for credit releases.

Qualifications:

  • 1-5 years of relevant experience in Collections
  • Amenability to work full-time on site in Eastwood
  • Amenability to work in a night shift schedule.
  • Undergrads are welcome to apply
wearehiring

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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