BPO Trainer

4 hours ago

Manila, National Capital Region, Philippines Star Digital Marketing Solutions Full time ₱300,000 - ₱360,000 per year

BPO TRAINER

Job Summary:

We're looking for an experienced and engaging Call Center Trainer to develop and deliver training programs that enhance the skills and knowledge of our customer service representatives.The ideal candidate will have a strong background in call center operations, excellent training and facilitation skills, and a passion for helping others succeed

Pay: ₱25,000 to 30,000 per month

Work Location: In person

Location: 747 Nicanor Padilla St. San Miguel Manila

DUTIES AND RESPONSIBILITIES

  • Design, develop, and deliver training programs for new hires and existing representatives, focusing on product knowledge, customer service skills, and call-handling techniques
  • Create and maintain training materials, including manuals, guides, and presentation materials
  • Conduct needs assessments to identify training gaps and develop targeted training programs to address them
  • Deliver training sessions, workshops, and coaching sessions to small and large groups of representatives
  • Evaluate the effectiveness of training programs and make recommendations for improvement
  • Collaborate with call center management to develop and implement training strategies that align with business objectives
  • Provide feedback and coaching to representatives to improve performance and address skill gaps
  • Stay up-to-date with industry trends, best practices, and new technologies to continuously improve training programs

QUALIFICATIONS:

  • Associate's degree in Education, Communications, or a related field
  • At least 2 years of experience in a call center environment, with a proven track record of delivering training programs
  • Excellent training, facilitation, and presentation skills
  • Strong knowledge of call center operations, customer service principles, and adult learning theory
  • Ability to design and develop engaging training materials and programs
  • Excellent communication and interpersonal skills, with the ability to work with representatives at all levels
  • Ability to analyze data and evaluate the effectiveness of training programs
  • Experience with learning management systems (LMS) and other training technology platforms
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines

Job Type: Full-time

Ability to commute/relocate:

  • Reliably commute or planning to relocate before starting work (Preferred)

Job Type: Full-time

Work Location: In person

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