Virtual Training

1 day ago

Manila, National Capital Region, Philippines TalentPop App Full time ₱1,200,000 - ₱2,400,000 per year

The Opportunity: Shape the Future of Service Delivery

Are you a proven leader in the
Business Process Outsourcing (BPO)
and training space, ready to manage and scale a high-performing global training program? We're seeking a
Virtual Training & BPO Operations Manager
to own the learning strategy for our frontline customer service teams across multiple BPO partnerships and client programs.

This is a strategic leadership role where your expertise will directly impact service quality, agent retention, and client success. You won't just train; you will manage the entire lifecycle of learning and quality assurance within a rapidly growing BPO ecosystem.

What You'll Be Doing: Strategic Leadership & Program Ownership

Your primary mission is to ensure operational excellence through standardized, high-quality, and scalable training programs.

  • Training Strategy and Management: Design, implement, and oversee all virtual training programs, managing schedules, resources, and trainers across various client accounts and BPO sites.
  • Curriculum Standardization: Develop a consistent, world-class training curriculum and toolkit that can be rapidly deployed and customized for new client launches, focusing heavily on modern platforms like Gorgias, Shopify, Zendesk, and Freshdesk.
  • Performance and Quality Oversight: Collaborate closely with BPO partners and Quality Assurance (QA) teams to establish key performance indicators (KPIs) for training effectiveness, evaluating agent readiness and closing performance gaps post-training.
  • New Program Onboarding: Lead the training and knowledge transfer phase for all new client integrations, acting as the subject matter expert (SME) to ensure seamless and efficient agent certification.
  • Virtual Facilitation & Coaching: Maintain a hands-on presence by personally leading strategic, advanced training, coaching BPO trainers, and modeling best practices for virtual delivery via platforms like Zoom.

What We're Looking For: Expertise & Experience

  • BPO Leadership Experience: 3+ years of experience in a Training Manager, Program Manager, or Operations Management role within a BPO environment is required.
  • Training Management: 2+ years managing a team of trainers, curriculum developers, or quality specialists.
  • eCommerce Tools Mastery: Deep, demonstrable expertise in training on and operating within major eCommerce Customer Relationship Management (CRM) tools (e.g., Gorgias, Zendesk, Freshdesk, and Shopify).
  • Remote/Virtual Proficiency: Proven ability to manage large, complex training programs and teams entirely in a virtual setting, leveraging tools like Trainual, Loom, and advanced Zoom features.
  • Analytical Skills: Strong ability to use performance data (KPIs, QA scores) to diagnose training needs and quantify the ROI of learning initiatives.

Remote Perks & Professional Growth

  • Full-Time Remote: Enjoy the stability and flexibility of a full-time, Monday–Friday role operating on US PST Time Zone.
  • Impactful Leadership: Direct ownership of a critical function with visibility into overall company strategy and growth.
  • Compensation: Competitive salary, performance-based bonuses, and a choice between comprehensive health/dental insurance or a monthly health stipend.
  • Development: Dedicated budget for professional development and a clear pathway to scaling your career within our high-growth company.

If you're ready to drive the operational excellence of a world-class, virtual BPO model, apply now.

  • Operations Support Assistant – Virtual Staffing

    2 weeks ago

    Manila, National Capital Region, Philippines OVA Virtual Full time ₱400,000 - ₱1,200,000 per year

    We are looking for an Operations Support Assistant to join our team and ensure smooth day-to-day administrative operations.This role provides essential support in reporting, documentation, staff coordination, and process improvement. The successful candidate will be a strong communicator, highly organized, and comfortable working remotely in a fast-paced...

  • AI Product Development Virtual Assistant

    2 weeks ago

    Manila, National Capital Region, Philippines Level 9 Virtual Full time $104,000 - $130,878 per year

    About Us: We are a fast-growing company building innovative AI-powered solutions. We're looking for highly motivated and skilled Virtual Assistants who can support AI product development, from research to testing, implementation, and continuous improvement. You will work directly with leadership to help launch and optimize AI tools and workflows.Key...

  • virtual auditors

    1 week ago

    Manila, National Capital Region, Philippines Careers at Nova Virtual Solutions Full time ₱900,000 - ₱1,200,000 per year

    Company Description:Nova Tech Solutions is looking for a creative and Marketing Auditor to help manage and assist our clients. In this role, this is a full-time remote working set up role for an Auditor located in Metro Manila. The Auditor will be responsible for reviews and documentation for the clients. This position will be full remote work. The ideal...

  • healthcare virtual auditors

    3 days ago

    Manila, National Capital Region, Philippines Careers at Nova Virtual Solutions Full time ₱1,000,000 - ₱2,000,000 per year

    Company Description:Nova Tech Solutions is looking for a creative and Marketing Auditor to help manage and assist our clients. In this role, this is a full-time remote working set up role for an Auditor located in Metro Manila. The Auditor will be responsible for reviews and documentation for the clients. This position will be full remote work. The ideal...

  • Dental Virtual Assistant

    7 days ago

    Manila, National Capital Region, Philippines Hello Rache Full time ₱150,000 - ₱250,000 per year

    Hello Rache is the leading virtual assistant service for doctors and medical professionals. Our mission is to improve workflow, save time, and enhance financial performance by handling EMR documentation and other administrative tasks. We offer live virtual in-room charting, referrals, phone calls, medical transcription, and more. Our HIPAA-trained healthcare...

  • Training Associate

    2 weeks ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTIONShape the future of client onboarding by joining our team of training experts. Unlock your potential as you help clients maximize the value of J.P. Morgan Access Treasury. Be at the heart of delivering exceptional client experiences and supporting team growth. Join us to make a meaningful impact and advance your career in a dynamic,...

  • Training Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines Allegis Global Solutions Full time ₱250,000 - ₱500,000 per year

    Company Description Working at Allegis Global Solutions (AGS) is more than just a job. It's a career. It's a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful...

  • Talent Acquisition Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Berry Virtual Full time $40,000 - $120,000 per year

    The Placement & Talent Acquisition Manager is responsible for leading the full cycle of client placement and talent acquisition operations. This includes overseeing a team of recruiters and placement specialists, ensuring timely and successful fulfillment of client requests, driving upselling opportunities, building strong relationships with existing...

  • Training Lead Specialist

    1 week ago

    Manila, National Capital Region, Philippines Seamlessassist Full time ₱900,000 - ₱1,200,000 per year

    About Seamless Assist Seamless Assist is a virtual support agency helping businesses grow through high-performing virtual teams. We focus on excellence, innovation, and continuous improvement. As we scale, were seeking a Training Lead Specialist to drive onboarding, skills development, and ongoing training for our virtual assistants and internal team...

  • Virtual Assistant

    4 weeks ago

    Manila, National Capital Region, Philippines Staff4Me Part time

    OverviewWe're hiring Part-Time Virtual Assistant to support administrative tasks in a flexible remote setup. This role is ideal for someone with at least 6 months of relevant experience, strong attention to detail, and basic computer proficiency. You'll assist with routine tasks, data entry, and document handling while maintaining accuracy and...