Documentation Writer

2 days ago

Manila, National Capital Region, Philippines Optum Full time ₱900,000 - ₱1,200,000 per year

Role Overview

The Documentation Writer is responsible for creating, editing, and maintaining high-quality Standard Operating Procedures (SOPs), Job Aids, and Process Guides that support operational excellence. This role bridges the gap between subject matter experts (SMEs) and end-users by transforming complex information into clear, simple, and actionable content.

Key Responsibilities

Content Development

  • Create and update SOPs, process documents, and step-by-step job aids.
  • Simplify complex workflows into clear, concise, and easy-to-follow instructions.
  • Ensure documents adhere to organizational templates, standards, and tone.
  • Design process maps to showcase the workflow
  • Create new hire/refresher/upskill training content assets such as PowerPoint Presentations, assessments etc.
  • Support in maintaining a central repository of all operational documentation developed.

Information Gathering

  • Collaborate with SMEs to extract process knowledge, clarify ambiguities through effective probing, and validate accuracy.
  • Conduct group discussions, observe workflows, and document best practices.
  • Work closely with trainers, instructional designers, and process owners to ensure alignment.

Editing & Quality Control

  • Review existing SOPs for consistency, relevance, and readability.
  • Maintain version control and ensure compliance with audit and documentation standards.

Required Skills & Competencies

  • Strong writing and editing skills with attention to detail.
  • Familiarity with common style guides, version control and other documentation standards.
  • Ability to simplify technical or domain-heavy content for end-user clarity.
  • Good probing and SME interaction skills.
  • Proficiency in MS Word, PowerPoint, and collaborative documentation tools (e.g., Confluence, SharePoint).

Preferred Qualifications

  • Experience in healthcare, BPO, or RCM operations is a plus.

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