Lead Associate-Voice

3 hours ago

Manila, National Capital Region, Philippines Teknowiz Full time ₱150,000 - ₱300,000 per year

Urgently hiring for one of our direct clients in the Philippines.
Job Title: Lead Associate - Voice & Accent Training

Location: Metro Manila

Work Mode: Onsite, Shifting schedule

Responsibilities

  • Conduct voice and accent training sessions to improve agents' spoken English, pronunciation, tone, and clarity.
  • Provide regular one-on-one and group coaching to ensure agents can effectively communicate with international clients.
  • Monitor and evaluate live or recorded calls, providing constructive feedback to agents.
  • Conduct role-playing and mock calls to simulate real customer interactions for practice.
  • Identify areas for improvement and customize training programs to meet individual and team needs.
  • Collaborate with other training teams to ensure consistency and alignment with overall company training goals.
  • Conduct TNA for BAU Refreshers
  • Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.

Required

  • Amenable to Work Onsite at our Bridgetowne Site
  • Must be at least College Level
  • Must have at least 1-3 years of related experience
  • Proven experience as a Voice and Accent Trainer or in a similar role in a BPO industry.
  • Experience with training tools and methods to assess and improve communication skills.
  • Excellent interpersonal and communication skills, with the ability to provide constructive feedback.

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