Accounts Receivable Officer

Role purpose:

To provide accurate and timely accounts support enabling the business to achieve financial targets and to maximise profitability by:

• Monitoring and handling all income – reporting on outstanding monies
• Administering client accounts and ensuring all accounts are paid within 90 days
• Administering cash flow and maximising returns available
• Reports to: Accounts Receivable Team Leader

Key Responsibilities:

Accounts Receivable Management

• Ensure that daily banking and allocating of payments is completed
• Enable efficient and effective credit control, ensuring payments are received from debtors within 90 days (Monthly, Annual and BDX)
• Correctly reconcile all accounts on a weekly/monthly basis (Monthly, Annual and BDX)
• Prepare, process and manage payments to insurers (Bordeaux) accurately and within agreed timeframes
• Check and monitor credit payments from brokers and clients, ensuring that these are correct and processed within agreed timeframes
• Follow up with brokers regarding closing amounts not received, escalate to AR TL & CFO if any issues persist
• Manage payments to maximise the best return on funds is balanced with customer satisfaction regarding settlements
• Prepare payment option forms to clients, arranging for their prompt distribution

Reconciliation and Reporting

• Reconcile debtor accounts and investigate discrepancies or unallocated funds.
• Prepare aged debtor reports and other AR-related reports for management.
• Assist with month-end and year-end closing activities relevant to receivables.
• Customer and Broker Liaison
• Manage all client and broker payment and account queries on different communication platforms in a timely manner
• Work collaboratively with internal teams (e.g. AR, Finance, Sales and Processing) to resolve account-related issues.
• Support resolution of disputes and escalate complex matters as needed.

Compliance and Process Improvement

• Ensure compliance with applicable financial controls, company policies, and relevant NZ legislation (e.g., Anti-Money Laundering and Countering Financing of Terrorism Act).
• Contribute to process improvement initiatives to enhance the efficiency and accuracy of accounts receivable functions.
• Maintain confidentiality and handle sensitive financial information with integrity.

Miscellaneous

• Complete assigned tasks and manage folders efficiently within established timeframes
• Actively contribute to achieving our annual budget and targets and achieve KPI's detailed in scorecard
• Offer feedback on risk observations, trends, and potential improvements for our platform and processes
• Handle inbound customer phone queries
• Collaborate with cross functional teams to improve processes
• Actively contribute to maintaining a safe and healthy work environment by complying with company policies and procedures, and fulfilling duties under the Health and Safety Act
• Any other task that is reasonably required by management

Qualification:

Education:

• A Degree or Diploma related to Accounting or Finance (preferred)

Experience:

• Previous Accounts or Finance department experience
• Previous Insurance industry beneficial but not a requirement
• Previous experience in a fast paced, high volume work environment
• Familiarity with New Zealand's financial compliance standards advantageous

Technical Skills:

• Advanced command of MS Word and Excel, Star Insure Portal & E-Global
• Understanding of accounting principles and reconciliation processes
• Strong numeracy and analytical skills
• Proficiency for managing large volumes of data

Behavioral competencies:

• Excellent customer service skills
• Team focus and goal-driven attitude
• Strong communication skills both verbal and written
• Interested in developing Insurance knowledge
• Upbeat and dynamic
• Shows initiative, flair, with the ability to adapt and be flexible
• Keen to learn and develop
• Entrepreneurial, consistently seeking ways to refine and enhance processes
• Ability to remain calm under pressure
• Efficient problem-solving skills with a proactive attitude
• Exceptional accuracy and attention to detail
• Organised and able to meet deadlines under pressure

Schedule:

• Day Shift (Mondays - Fridays) New Zealand time zone
• Fixed Weekends Off
• Hours commencing 5AM
• Office-based Job
• Can start Immediately
• Willing to work in Ortigas Center, Pasig City

What We Offer:

• Salary Range: Php 30,000 – Php 40,000 per month depending on experience
• Annual Salary Reviews
• With HMO after a qualifying period
• A red-hot opportunity to work with a successful New Zealand Insurance Company that cares about you.
• A fun, energetic work environment
• High-level skills training
• Long-term career growth opportunities