Back-Office Payroll Representative

2 days ago

Makati City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱350,000 - ₱550,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Client specific roles and responsibilities:

  • Address payroll-related concerns via inbound and outbound phone calls, ensuring prompt and accurate resolution.

  • Distribute invoices and pay-related documents, including sending paystubs and text notifications to employees.

  • Draft and submit appeal letters in response to wage disputes or related matters.

  • Represent the company in appeal hearings as needed, ensuring clear communication of relevant payroll information.

  • Perform employment and wage verifications for external agencies, employers, or government bodies.

  • Maintain accurate and confidential payroll records in compliance with company policies and regulatory standards.

  • Collaborate with HR, Payroll, and Legal teams to support audits, appeals, and employee inquiries.

Requirements
  • Payroll experience is a PLUS
  • Proficiency in using MS Excel
  • Must be detail oriented
  • Good verbal and written English skills
  • Willing to work onsite either MANDALUYONG or MAKATI
  • Amenable working night shifts
Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

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